Customer Service Engineer (Robotics)

• Undertake planning and delivery of field services and post-sales services at customer sites for attending
breakdown and planned maintenance services across Southern part of Vietnam.
• To provide service, on site installation, troubleshooting, repair, preventive maintenance, and product
consultations on our scope of supply (systems, spare parts, and robots) to customers.
• Constructs, configures, tests, and debugs robots and robotic systems.
• To follow up for any new investment that customer may undertake in service and engineering related to
robots.
• Update recipient information in company systems
• To escalate service problems and take ownership of problems until they are resolved
• To manage customers' expectations with quick, clear, and accurate delivery of pro-active service,
information, and consultations
• To ensure all services and projects meet the planned time, cost, and customer requirements.
• To prepare service/project report, filing and update service documents
• To adhere to the company process flow and compliance.