Customer Service (Game Mobile)CÔNG TY CỔ PHẦN SONAT
Nơi làm việc: Hà Nội
Ngành nghề: IT phần mềm, Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, IT / Phần mềm / IOT / Điện tử viễn thông, Games, Dịch vụ
Lương: Tới 600 USD
Hình thức: Toàn thời gian
Ngày đăng: 14/06/2024
Hạn nộp: 14/07/2024
Mô tả công việc
We are seeking a skilled and enthusiastic Customer Service Representative to join our team in providing exceptional support to players of our mobile game. The ideal candidate will have a passion for gaming, excellent communication skills, and a strong desire to ensure customer satisfaction. This role involves addressing player inquiries, troubleshooting technical issues, and fostering a positive gaming experience.
Responsibilities:
- Respond promptly and professionally to player inquiries via email, in-game chat, social media, and other communication channels.
- Provide accurate information and assistance to players regarding game mechanics, features, and technical issues.
- Troubleshoot and resolve player concerns, including but not limited to account issues, payment problems, and gameplay difficulties.
- Monitor community forums and social media channels to identify and address player feedback, concerns, and trends.
- Collaborate with development, QA, and other teams to communicate player feedback and suggest improvements to the game.
- Contribute to the development and improvement of customer support processes and resources.
- Stay up-to-date with game updates, events, and promotions to provide accurate and timely information to players.
- Uphold company policies and guidelines while interacting with players and representing the game's brand.
Responsibilities:
- Respond promptly and professionally to player inquiries via email, in-game chat, social media, and other communication channels.
- Provide accurate information and assistance to players regarding game mechanics, features, and technical issues.
- Troubleshoot and resolve player concerns, including but not limited to account issues, payment problems, and gameplay difficulties.
- Monitor community forums and social media channels to identify and address player feedback, concerns, and trends.
- Collaborate with development, QA, and other teams to communicate player feedback and suggest improvements to the game.
- Contribute to the development and improvement of customer support processes and resources.
- Stay up-to-date with game updates, events, and promotions to provide accurate and timely information to players.
- Uphold company policies and guidelines while interacting with players and representing the game's brand.
Yêu cầu công việc
Knowledge:
- Passion for mobile gaming and a strong understanding of gaming culture.
- Proven customer service experience, preferably in a gaming or tech support role.
Skill:
- Excellent written and verbal communication skills in English (equivalent to IELTS 6.5+), additional languages a plus.
- Ability to empathize with players and remain calm and professional in high-pressure situations.
- Strong problem-solving skills and the ability to think critically and creatively to resolve issues.
- Familiarity with mobile devices (iOS and Android) and common technical issues related to mobile gaming.
- Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms.
- Ability to work independently as well as collaboratively within a team environment.
Attitude:
- Ability to quickly adapt to work and withstand pressure.
- Work in a high-paced environment.
- Proactive, eager to progress, and passionate about learning and self-development.
- Passion for mobile gaming and a strong understanding of gaming culture.
- Proven customer service experience, preferably in a gaming or tech support role.
Skill:
- Excellent written and verbal communication skills in English (equivalent to IELTS 6.5+), additional languages a plus.
- Ability to empathize with players and remain calm and professional in high-pressure situations.
- Strong problem-solving skills and the ability to think critically and creatively to resolve issues.
- Familiarity with mobile devices (iOS and Android) and common technical issues related to mobile gaming.
- Proficiency in using customer support software and tools, such as helpdesk systems and CRM platforms.
- Ability to work independently as well as collaboratively within a team environment.
Attitude:
- Ability to quickly adapt to work and withstand pressure.
- Work in a high-paced environment.
- Proactive, eager to progress, and passionate about learning and self-development.
Quyền lợi được hưởng
INCOME
- Salary: Upto 600$
- Receive 100% of fixed salary, salary increase according to company regulations
- Official employee lunch allowance: 1,000,000 VND/month
- Income based on results and work performance
DEVELOPMENT OPPORTUNITIES
- Expand and improve professional knowledge and skills
- Real-life experience at global projects
- Have a clear, personalized career development roadmap
WORKING ENVIRONMENT
- Experience a dynamic, professional international environment
- Enjoy 100% daily life care benefits
WELFARE POLICY
- The company pays all types of insurance according to the provisions of law (social insurance, health insurance, unemployment insurance, etc.)
- Free periodic general health check-ups at hospitals: Hong Ngoc, Thu Cuc, Vinmec.
- Wedding/filial piety benefits, holiday/New Year gifts and other benefits.
- New Year bonus, March 8, April 30 - May 1, Mid-Autumn Festival, mid-year, September 2, October 20, Christmas.
- Share achievements continuously, without limits based on performance.
- Working hours:
From Monday - Friday. Closed Saturday, Sunday
Morning: 8:30 - 12:00, Afternoon: 13:00 - 18:00, tea-break 15:00 - 15:30.
- Salary: Upto 600$
- Receive 100% of fixed salary, salary increase according to company regulations
- Official employee lunch allowance: 1,000,000 VND/month
- Income based on results and work performance
DEVELOPMENT OPPORTUNITIES
- Expand and improve professional knowledge and skills
- Real-life experience at global projects
- Have a clear, personalized career development roadmap
WORKING ENVIRONMENT
- Experience a dynamic, professional international environment
- Enjoy 100% daily life care benefits
WELFARE POLICY
- The company pays all types of insurance according to the provisions of law (social insurance, health insurance, unemployment insurance, etc.)
- Free periodic general health check-ups at hospitals: Hong Ngoc, Thu Cuc, Vinmec.
- Wedding/filial piety benefits, holiday/New Year gifts and other benefits.
- New Year bonus, March 8, April 30 - May 1, Mid-Autumn Festival, mid-year, September 2, October 20, Christmas.
- Share achievements continuously, without limits based on performance.
- Working hours:
From Monday - Friday. Closed Saturday, Sunday
Morning: 8:30 - 12:00, Afternoon: 13:00 - 18:00, tea-break 15:00 - 15:30.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
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Giới thiệu công ty
CÔNG TY CỔ PHẦN SONAT việc làm
tầng 11, tòa nhà bamboo airways tower, số 265 đường cầu giấy, phường dịch vọng, quận cầu giấy, thành phố hà nội
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