Customer Service & Import Assistant

Mission:
1. Order & Portfolio Management
• Receive Purchase Requests (PR) from customers and input data into the Master Portfolio file to monitor demand.
• Follow up and update Purchase Order (PO) numbers into the Portfolio file for VAT invoicing purposes.
• Update delivered order details to ensure accurate tracking of pending orders.
• Perform Good Receipt (GR) and release Q status in JDE once all required conditions are met.
• Create item codes in ERP.
2. Documentation
• Prepare shipping documents based on Sales Orders: Delivery Notes, JDE Invoices, VAT Invoices, and Certificates of Analysis.
• Send shipping documents to warehouse for dispatch and notify customers.
• Update daily sales reports, ensuring alignment between JDE and VAT invoice numbers.
• Upload and organize all transaction documents on the Shared Drive.
• Prepare promotion confirmation letters and provide monthly FOC payment updates to Distributors.
3. Regulatory & Import Coordination
• Prepare and submit applications for efficacy and free testing shipments.
• Coordinate with local laboratories and warehouse for sample collection and submission.
• Create and submit payment requests via C-Buy for laboratory testing fees.
• Monitor test results and communicate outcomes to relevant stakeholders.
• Request time extensions for local test results to support customs clearance as needed.
• Track efficacy shipment test results and prepare Free Testing Certificate applications.
• Manage import orders (quota management).
4. Quality Affiliation (QA - National Contact/Back-up)
• Participate in QA training and meetings.
5. Others
• Other tasks as assigned by Manager.