Customer Service - Japanese Speaking

Customer Service Executive
DIQIT Business Solutions
DIQIT is an outsourced & product enterprise that commenced in early 2018. Adapting to the trend of brick-and-mortar stores moving aggressively into online retails, DIQIT builds leading-edge digital products, providing customers tools to accelerate sales & customer experiences.
Through using advancing technology for e-commerce platforms & mobile applications, we ensure providing the easiest, most cost-effective & scalable digital products for customers. Additionally, our internal dedicated engineering team could offer ongoing support to ensure smooth & efficient operation.
On top of e-commerce solutions, we provide cloud-based POS solutions for big chains. The solution is currently being used in more than 1000 stores. We have a road map to offer this to smaller stores. The loyal customers using our service are mainly in Japan, Indonesia, Singapore,...
DIQIT we are passionate about innovation, ongoing product optimization with cutting-edge technology, customer satisfaction & commitment to excellent operation.
DIQIT has its headquarters in Singapore and has been expanding its business in Ho Chi Minh - Vietnam, and Tokyo - Japan.
JOB DESCRIPTION
We are seeking a talented and motivated Customer Service Executive to join our dynamic engineering team. The Customer Service Executive is responsible for delivering professional and efficient customer service. This role plays a key part in maintaining customer satisfaction, resolving inquiries, and supporting the company's service quality standards.
We are a fast-growing business and organization, so it's our honor if you are a part of our success.
What will you be responsible for:
Handle customer inquiries via phone, email, chat, and other communication channels professionally and efficiently.
Provide accurate information and support to customers regarding products, services, and company policies.
Resolve customer inquiries and complaints in a timely and professional manner.
Coordinate with the development team and relevant departments to ensure issues are handled accurately and efficiently.
Maintain accurate records of customer interactions and transactions within the system.
Follow up with customers to ensure complete issue resolution and a high level of customer satisfaction.
Collaborate with internal teams to enhance customer experience and improve operational efficiency.
SKILLS AND EXPERIENCE
Bachelor's degree in Business Administration, Customer Service, or a related field.
Japanese nationals are preferred.
Minimum 1 year of experience in a Customer Service, Customer Support, or equivalent role.
Strong communication and interpersonal skills.
Ability to handle difficult situations calmly and professionally.
Customer-oriented mindset with strong problem-solving abilities.
Ability to work under pressure and manage multiple tasks effectively.
Ability to work independently and as part of a team.
WHY YOU'LL LOVE WORKING HERE
Our Company believes that motivation & personality of the employees are the only shortcuts to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.
14 Annual Leaves & Public Holidays
Training Allowance: External Training Course
Provide Laptop & Monitor
Full salary insurance, personal income tax
13-month bonus program
Yearly company trip, birthday's gifts, teambuilding
Performance review: once per year
Health Care Insurance package
Company Sponsorship of Badminton & Football Club
Join the dynamic, young and friendly project team