Customer Service Leader (office building)Savills Việt Nam

Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants
Administrative tasks:
Receive all calls from residents or tenants
Manage taxi service
Manage information about parking lots
Manage access cards
Manage express delivery service
Provide newspaper for tenants (only applied to office building)
Manage Lost Found service
Send messages and letters to tenants
Provide fundamental information for all tenants (only applied to office building)
Well cooperate with engineering team, security service and janitorial service
Update timesheets, working schedules of staffs
Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
Manage sub contractors (if required)
Interview and asset customer service officers
Develop and maintain positive attitude in vocational training programs for customer service
Managing tasks:
Manage and be responsible for productivity of subordinate staffs
Train customer service officers (if required)
Ensure all customer service staffs maintain high standard of appearance, personal hygiene, uniform, name badge as instructed
Report:
Create daily checklist for customer service/ front office
Daily logbook
Follow up job requirement list
Diploma/Degree in Management;
Graduate from Col