Customer Service Manager

Mô tả Công việc
Purpose of Job / Job Summary:
Carry out responsibilities related customer service to explain & clarify Customers & Residents' enquires, complaints related to the project of Company.
Key Responsibilities / Duties:
Ensure good customer relations, customer satisfaction; provide professional and timely customer support;
Coordinate with relevant internal departments to acknowledge and resolve customers' inquiries and complaints related to execution of the Contract;
Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans, quality, and customer-service standards;
Enhance customer service performance by studying, evaluating, and developing customer service processes, policies and standards;
Research and evaluate different risk factors while working with the customers; Work closely with Legal Division to resolve disputes with clients (if any);
Evaluate proposals, action plans and situations that may have customer experience impact to recommend solutions for specific cases;
Accomplish customer service human resource objectives by recruiting, developing and supervising employees;
Ensure adequate and accurate records of discussions or correspondence with customers;
Conduct customer service reports and analysis as required;
Any other duties that may be assigned from time to time by the Management;
To comply and adhere to all matters pertaining to Quality, Safety, Health, Environment related to the job scope and work place as required by the company.