Customer Service - Night Shift - Good English

Work Location: Tech Valley - Lot 46, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City
Scope of Work:
Handle customer inquiries via calls, email, chat, and messaging channels.
Resolve customer issues, provide accurate information, and ensure a positive service experience.
Escalate urgent or complex cases to the relevant teams when necessary.
Stay updated on products, processes, and customer service guidelines to deliver effective support
Requirements
High School Diploma or above.
English proficiency at B2 level or higher.
Good communication and problem-solving skills.
Comfortable working in a 100% English-speaking environment.
Fresh graduates are welcome to apply.
Willingness to work night shifts.
Compensation & Benefits
Average Gross Income: 11,000,000 - 13,000,000 VND/month
100% salary during the 2-month probation period
Social, Health, and Unemployment Insurance in accordance with Vietnamese Labor Law
24/7 Accident Insurance
14 annual leave days
13th-month salary
Annual health check-up
Career growth opportunities within a global company
Working Schedule
Actual Working Shift: 9-hour shift (7.5 working hours + 1-hour meal break + 30-minute utility breaks)
Example Shift: 7:30 PM - 4:30 AM
Shift assignment is determined by the Team Leader/Line Manager.
Working Days: 5 days per week (40 hours/week)
Days Off: Fixed Sunday off and one additional rotating day off per week
Project Operating Hours
Monday - Friday: 7:30 PM - 7:30 AM
Saturday: 8:00 PM - 5:00 AM