Follow-Up Customer Service

Collect documents from clients.
Constantly follow up with clients and lenders about the status of the loan, making sure the loan is closed properly and on time.
Identify any potential issues with the loan application and address them in a timely manner.
Working hours: 9PM - 6AM (Night shift) from Monday to Friday.
Follow-Up with Borrowers for Documents: This involves regularly communicating with borrowers to obtain necessary documentation required for the mortgage process. IT's crucial to ensure that all documents are collected in a timely manner to avoid delays in loan processing.
Assist Loan Officers in Calculating Income: This task requires a good understanding of finance and accounting. The role includes helping loan officers in determining the income of borrowers, which is a critical factor in the mortgage approval process.
Assist Loan Officers on Their Tasks: General assistance to loan officers may include a range of tasks such as scheduling appointments, answering client queries, preparing paperwork, and ensuring that all loan officers' tasks are carried out efficiently.
Follow-Up with Borrowers on Home Searching Process: In this role, you might also be involved in the home search process, keeping in touch with borrowers about their home search, and providing assistance or advice as needed.
Document Processing (e.g., Converting Image to PDF): This involves handling and processing various documents related to mortgage applications. Tasks may include converting images to PDFs, organizing documents for easy access, and ensuring all paperwork is completed correctly.