Customer Service Officer (Work Remotely)

Black Sire Technology Co. Ltd

Hết hạn: 01/03/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

- Salary range VND 13 Million to 19 Million
- 6 months contract, fully work remotely basis
* Job Descriptions:
• Responds to live chats professionally and answer customers' enquiries.
• Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
• Ensure customer satisfaction and provide professional customer support.

Yêu cầu

* Job Requirements:
• Minimum of 1-year experience in any customer service industry, preferable in a virtual environment.
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
• Ability to multi-task, prioritize, and manage time effectively.
• Creative thinking and problem-solving skill.
• Agree to sign a confidentiality agreement to protect customer and company benefits.
• Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
• Able to work on 24/7 rotating shifts, during weekends and public holidays.
• Ability to read and write in Vietnamese, ability to communicate in English is a plus.
* What you will gain:
• A platform to grow and learn, to demonstrate your skill and talent.
• Be a part of a people focused company.
• Chance to participate in multiple learning and development program.
• Career path to grow each employee to future leader.
* Remuneration package:
• Basic salary
• Shift allowance
• KPI incentive
• Performance bonus
• 7 days annual leave & 7 days medical leave per contract

Quyền lợi

Training and Personal Development Provided
Innovation team activities through out of the year
Remotely working from home

Thông tin khác

Posted Date
31/01/2024
Job Level
Experienced (non-manager)
Job Function
Customer Service > Customer Service
Industry
IT Software/SaaS
Skill
Customer Service, Complaint Handling, Customer Support, Admin Task, Customer Care Mindset
Preferred Language
Any

Thông tin chung

Ngày hết hạn: 01/03/2024
Thu nhập: 500 - 800 USD

Giới thiệu công ty Xem trang công ty

Black Sire Technology Co. Ltd develops business models for the new age. We are a community of diligent experts of different spheres working together to develop end-to-end digital transformation solutions for exquisite gaming platforms. Our team comprises of digital strategists, game developers, user experience innovators, visualizers, creative content developers,web and mobile developers, app designers, performance marketers, customer care consultants and management consultants.

While we specialize in creating digital solutions, games and software, we also take pride in maintaining each platform through different means of marketing channels, which is followed through by our around-the-clock customer care consultants located in several locations. Our growing team of marketing executives assist in customer acquisition, customer retention and conversion optimization.

Quy mô công ty

Từ 101 - 500 nhân viên

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