Customer Service OfficerCÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Hàng gia dụng, Tư vấn/ Chăm sóc khách hàng, Truyền thông/Internet/Online Media, Hành chính - Văn phòng, Marketing - PR, Giao Dịch Khách Hàng, Dịch vụ
Lương: 9,2 Tr - 10 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 18/06/2024
Hạn nộp: 18/07/2024
Mô tả công việc
Mô tả Công việc
Customer Service responsibilities:
Understand customers' demand, get calls and answer customers related to products' usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
Check customer's satisfaction
Manage customers database
Daily searching news
Weekly inviting customers to join Customer gathering (CG)
Weekly hosting customer gathering
Record details of inquiries, comments and complaints
Handle Complaint case from consumers, retailers and distributors.
Do reports on complaints cases.
Key in customers database from other sources
Update & send E-birthday card to loyal customers
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company's activities, web banners, Print Ads, TVCs, hot news, product shots...
Manage content, activities on Youtube channel & and Zalo page.
Compose E-magazine contents and make layout
Administrative Tasks:
Maintain office supplies, including stationery and sales materials.
Assist the Administrator in managing office assets and maintenance.
Coordinate with external couriers to ensure timely and reliable mail distribution.
Handle various clerical duties such as filing, copying, typing, and faxing.
Manage and process expenses related to utilities, deliveries, and other payments.
Collect, organize, and file office reports and statistics promptly.
Ensure office security and control access at the reception desk.
Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
Support employee onboarding and off-boarding procedures.
Assist in coordinating training activities and company events.
Perform additional assigned tasks as needed.
Understand customers' demand, get calls and answer customers related to products' usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
Check customer's satisfaction
Manage customers database
Daily searching news
Weekly inviting customers to join Customer gathering (CG)
Weekly hosting customer gathering
Record details of inquiries, comments and complaints
Handle Complaint case from consumers, retailers and distributors.
Do reports on complaints cases.
Key in customers database from other sources
Update & send E-birthday card to loyal customers
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company's activities, web banners, Print Ads, TVCs, hot news, product shots...
Manage content, activities on Youtube channel & and Zalo page.
Compose E-magazine contents and make layout
Maintain office supplies, including stationery and sales materials.
Assist the Administrator in managing office assets and maintenance.
Coordinate with external couriers to ensure timely and reliable mail distribution.
Handle various clerical duties such as filing, copying, typing, and faxing.
Manage and process expenses related to utilities, deliveries, and other payments.
Collect, organize, and file office reports and statistics promptly.
Ensure office security and control access at the reception desk.
Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
Support employee onboarding and off-boarding procedures.
Assist in coordinating training activities and company events.
Perform additional assigned tasks as needed.
Customer Service responsibilities:
Understand customers' demand, get calls and answer customers related to products' usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
Check customer's satisfaction
Manage customers database
Daily searching news
Weekly inviting customers to join Customer gathering (CG)
Weekly hosting customer gathering
Record details of inquiries, comments and complaints
Handle Complaint case from consumers, retailers and distributors.
Do reports on complaints cases.
Key in customers database from other sources
Update & send E-birthday card to loyal customers
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company's activities, web banners, Print Ads, TVCs, hot news, product shots...
Manage content, activities on Youtube channel & and Zalo page.
Compose E-magazine contents and make layout
Administrative Tasks:
Maintain office supplies, including stationery and sales materials.
Assist the Administrator in managing office assets and maintenance.
Coordinate with external couriers to ensure timely and reliable mail distribution.
Handle various clerical duties such as filing, copying, typing, and faxing.
Manage and process expenses related to utilities, deliveries, and other payments.
Collect, organize, and file office reports and statistics promptly.
Ensure office security and control access at the reception desk.
Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
Support employee onboarding and off-boarding procedures.
Assist in coordinating training activities and company events.
Perform additional assigned tasks as needed.
Understand customers' demand, get calls and answer customers related to products' usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
Check customer's satisfaction
Manage customers database
Daily searching news
Weekly inviting customers to join Customer gathering (CG)
Weekly hosting customer gathering
Record details of inquiries, comments and complaints
Handle Complaint case from consumers, retailers and distributors.
Do reports on complaints cases.
Key in customers database from other sources
Update & send E-birthday card to loyal customers
Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company's activities, web banners, Print Ads, TVCs, hot news, product shots...
Manage content, activities on Youtube channel & and Zalo page.
Compose E-magazine contents and make layout
Maintain office supplies, including stationery and sales materials.
Assist the Administrator in managing office assets and maintenance.
Coordinate with external couriers to ensure timely and reliable mail distribution.
Handle various clerical duties such as filing, copying, typing, and faxing.
Manage and process expenses related to utilities, deliveries, and other payments.
Collect, organize, and file office reports and statistics promptly.
Ensure office security and control access at the reception desk.
Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
Support employee onboarding and off-boarding procedures.
Assist in coordinating training activities and company events.
Perform additional assigned tasks as needed.
Yêu cầu công việc
Yêu Cầu Công Việc
Female, welcome fresh graduate from University or under 1 year experience
Have passion in service industry;
Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
Flexibility to respond to a range of different work situations,
Can working independently, ability to multi-task, prioritize, and manage time effectively
Be willing to work overtime occasionally if requested
Proficiency in both English and Vietnamese communication
Proficiency in using MS Word, Excel, PowerPoint, Social network
Photoshop, AI, canva skill is an advantage
For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)
Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN
Female, welcome fresh graduate from University or under 1 year experience
Have passion in service industry;
Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
Flexibility to respond to a range of different work situations,
Can working independently, ability to multi-task, prioritize, and manage time effectively
Be willing to work overtime occasionally if requested
Proficiency in both English and Vietnamese communication
Proficiency in using MS Word, Excel, PowerPoint, Social network
Photoshop, AI, canva skill is an advantage
For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)
Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
CLB thể thao
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
CLB thể thao
Thông tin khác
Bằng cấp:
Đại học
Giới tính:
Nữ
Phụ cấp khác: Parking fee
Thời gian thử việc: 2 months of probation with full salary
Cơ hội huấn luyện:
A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner's mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Effective emailing
Organizational health
Độ tuổi:
22 - 25
Thời gian làm việc: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
Đồng nghiệp: Friendly, supportive
Phúc lợi:
Japanese Health Insurance for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events
Ngày nghỉ:
- 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years.
Lương:
9,2 Tr - 10 Tr
VND
Đại học
Giới tính:
Nữ
Phụ cấp khác: Parking fee
Thời gian thử việc: 2 months of probation with full salary
Cơ hội huấn luyện:
A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner's mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Effective emailing
Organizational health
Độ tuổi:
22 - 25
Thời gian làm việc: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
Đồng nghiệp: Friendly, supportive
Phúc lợi:
Japanese Health Insurance for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events
Ngày nghỉ:
- 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years.
Lương:
9,2 Tr - 10 Tr
VND
Nộp hồ sơ liên hệ
CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)
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CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM) việc làm
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Vị trí Customer Service Officer do công ty CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 9,2 Tr - 10 Tr VND, tìm thêm việc làm về Customer Service Officer hoặc công ty CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM) ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM) việc làm
Tòa nhà Saigon Trade Center - Tầng 18, 37 Tôn Đức Thắng, P. Bến Nghé, Q. 1, TP. HCM
Quy mô: Từ 501 - 1000 nhân viên