Customer Service OfficerAnnam Group

- Customer service
- Resolve and manage customer complaints via all channels (phone, email, mail, or social media)
- Use telephone to reach out to customers and verify account information and qualify the customer database
- Enrich loyalty program and loyalty mobile app with add offers/services
- Analyze the loyalty program data.
- Manage the loyalty program operations and support in-store usage
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Cross functional work with IT dept to ensure best customer quality enrichment in stores
- Prepare the reports for customer service every month
- Support stores in daily activities to deal with customer's issues
- Compose the content for customer service
- Ensure best quality customer service in requested time
* Benefits
-13th month salary, gifts on holidays and New Year
- Labor contract, social insurance, health insurance
- Supported with regular training to improve specialized knowledge