Customer Service & Pricing Staff 4+ Years Exp

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We are looking for a Customer Service & Pricing Staff with strong experience in handling export/import shipments, excellent communication skills, and a detail-oriented mindset. The successful candidate will be responsible for managing end-to-end logistics operations and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle all export/import shipments from and to Vietnam in compliance with internal policies and external regulations.
- Support to check rates from carriers and update the rates to sales or leader.
- Analyze market trends, competitor pricing, and internal cost structures & making quotation to offer rates to agents, customers.
- Coordinate end-to-end customer service processes, including booking, cargo movement, data transmission, documentation, invoicing, and cost tracking.
- Liaise with booking teams, carriers, and overseas agents to secure space and arrange shipments (air & sea).
- Work closely with global agent networks to ensure smooth handling of shipments, including tracking and status updates.
- Negotiate with subcontractors and trucking providers to achieve competitive pricing.
- Prepare and manage full set of shipping documentation until file closure (export/import, ir/sea).
- Input and update shipment information in the internal system accurately and on time.
- Respond to customer inquiries professionally and ensure high customer satisfaction.
- Stay well-informed about services and provide suitable solutions/offers to clients.
- Prepare daily updates and accurate weekly/monthly reports for management.
- Perform other duties as assigned.