Customer Service & Pricing Staff (Logistics/Forwarding)

We are looking for a Customer Service & Pricing Staff with strong experience in handling export/import shipments, excellent communication skills, and a detail-oriented mindset. The successful candidate will be responsible for managing end-to-end logistics operations and ensuring high levels of customer satisfaction.
Key Responsibilities:
• Handle all export/import shipments from and to Vietnam in compliance with internal policies and external regulations.
• Support to check rates from carriers and update the rates to sales or leader.
• Analyze market trends, competitor pricing, and internal cost structures & making quotation to offer rates to agents, customers.
• Coordinate end-to-end customer service processes, including booking, cargo movement, data transmission, documentation, invoicing, and cost tracking.
• Liaise with booking teams, carriers, and overseas agents to secure space and arrange shipments (air & sea).
• Work closely with global agent networks to ensure smooth handling of shipments, including tracking and status updates.
• Negotiate with subcontractors and trucking providers to achieve competitive pricing.
• Prepare and manage full set of shipping documentation until file closure (export/import, ir/sea).
• Input and update shipment information in the internal system accurately and on time.
• Respond to customer inquiries professionally and ensure high customer satisfaction.
• Stay well-informed about services and provide suitable solutions/offers to clients.
• Prepare daily updates and accurate weekly/monthly reports for management.
• Perform other duties as assigned.