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Mô tả công việc
QA Role and Responsibilities:
*Responsibilities:
1. Regularly review the backlog of agents to find out potential compliance issues/Case handling
issues/Process issues, report to leadership team in a timely manner
2. Make recovery call for risky cases to minimize CPE risks, responsible for recovery call results.
3. Align with team policy, drive-related actions (Process, compliance policy, KPI related policy, etc.)
4. Other Daily/weekly/Monthly works (meetings with manager, compliance check, process check,
etc.)
Yêu cầu
*Required Competencies:
1. Excellent communication skills, English language level and strong customer service sense, able
to help recover customer experience of high-risk cases.
2. Have strong sense of insight, able to detect employees' case handling/compliance issues and
provide suggestions accordingly.
3. Have strong sense of responsibilities, able to complete all works on time and report feedbacks
timely to leadership team.
iTechwx Company Limited
12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC
Quyền lợi
According to Company' policies
Thông tin khác
Ngày Đăng Tuyển
29/06/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Hành chánh/Thư ký, Dịch vụ khách hàng, Hoạch định/Dự án
Kỹ Năng
Customer Experiences, QA, Giao Tiếp, Tiếng Anh, Customer Service
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 29/07/2023
- Thu nhập: Thương lượng
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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