Customer Service Representative (Work By Shift)
CÔNG TY TNHH ESOFT VIETNAM
Địa điểm làm việc: Hà Nội
Hết hạn: 31/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 10 Tr - 12 Tr VND
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 1 năm
Mô tả công việc
Mô tả Công việc
ABOUT ESOFT
Esoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
To provide customer care:
Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
To handle customer requests/ complaints and propose a solution
Filter and assign requests to the relevant team/person.
Monitor and follow up on the progress of resolving requests.
Ensure requests are handled properly and on-time
Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
Propose solutions to customer requests/ complaints.
To manage customer database and customer relationships
Update and maintain the customer information records, contact list.
Develop and maintain customer relationships.
To support Production and other departments in customer-related matters
Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
Support Production in checking any order related matters such as instruction, input.
Support Production in downloading, uploading, and order creation properly and on-time.
Transfer finished materials to customers in case it cannot be transferred via systems
Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
Contact and inform customers of any billing matters that Accounting requires.
Greet new customers
Implement seasonal customer-related production workflow.
Propose a solution for improvement of IT infrastructure and system for customer service activities.
Others related tasks as assigned
Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
Ensure customer service standards are aligned with the corporate standards/values
Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
Filter and assign requests to the relevant team/person.
Monitor and follow up on the progress of resolving requests.
Ensure requests are handled properly and on-time
Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
Propose solutions to customer requests/ complaints.
Update and maintain the customer information records, contact list.
Develop and maintain customer relationships.
Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
Support Production in checking any order related matters such as instruction, input.
Support Production in downloading, uploading, and order creation properly and on-time.
Transfer finished materials to customers in case it cannot be transferred via systems
Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
Contact and inform customers of any billing matters that Accounting requires.
Greet new customers
Implement seasonal customer-related production workflow.
Propose a solution for improvement of IT infrastructure and system for customer service activities.
Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
Ensure customer service standards are aligned with the corporate standards/values
ABOUT ESOFT
Esoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
To provide customer care:
Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
To handle customer requests/ complaints and propose a solution
Filter and assign requests to the relevant team/person.
Monitor and follow up on the progress of resolving requests.
Ensure requests are handled properly and on-time
Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
Propose solutions to customer requests/ complaints.
To manage customer database and customer relationships
Update and maintain the customer information records, contact list.
Develop and maintain customer relationships.
To support Production and other departments in customer-related matters
Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
Support Production in checking any order related matters such as instruction, input.
Support Production in downloading, uploading, and order creation properly and on-time.
Transfer finished materials to customers in case it cannot be transferred via systems
Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
Contact and inform customers of any billing matters that Accounting requires.
Greet new customers
Implement seasonal customer-related production workflow.
Propose a solution for improvement of IT infrastructure and system for customer service activities.
Others related tasks as assigned
Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
Ensure customer service standards are aligned with the corporate standards/values
Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
Filter and assign requests to the relevant team/person.
Monitor and follow up on the progress of resolving requests.
Ensure requests are handled properly and on-time
Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
Propose solutions to customer requests/ complaints.
Update and maintain the customer information records, contact list.
Develop and maintain customer relationships.
Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
Support Production in checking any order related matters such as instruction, input.
Support Production in downloading, uploading, and order creation properly and on-time.
Transfer finished materials to customers in case it cannot be transferred via systems
Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
Contact and inform customers of any billing matters that Accounting requires.
Greet new customers
Implement seasonal customer-related production workflow.
Propose a solution for improvement of IT infrastructure and system for customer service activities.
Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
Ensure customer service standards are aligned with the corporate standards/values
Yêu cầu
Yêu Cầu Công Việc
Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
Willingness to work in rotational shifts (6:30am - 2:30pm, 2:30pm - 10:30pm, 10:30pm - 6:30am). Alternately work by week (one week for a shift)
Experience: 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking jobs...
Languages:Good English
Good communication skills, patient personality.
Self-motivated with strong team skills, a high degree of punctuality.
Hard-working and good health.
----------------------------------------------------------------------------
100% Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.) during 2-month probation
Rate night shifts: 135% salary, Rate holiday: 300% salary
Company provides meals
International, professional, creative working environment and talented teams
Working from Monday-Saturday
Location: 348 Kim Nguu, Minh Khai, Hai Ba Trung, Hanoi
Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
Willingness to work in rotational shifts (6:30am - 2:30pm, 2:30pm - 10:30pm, 10:30pm - 6:30am). Alternately work by week (one week for a shift)
Experience: 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking jobs...
Languages:Good English
Good communication skills, patient personality.
Self-motivated with strong team skills, a high degree of punctuality.
Hard-working and good health.
----------------------------------------------------------------------------
100% Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.) during 2-month probation
Rate night shifts: 135% salary, Rate holiday: 300% salary
Company provides meals
International, professional, creative working environment and talented teams
Working from Monday-Saturday
Location: 348 Kim Nguu, Minh Khai, Hai Ba Trung, Hanoi
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Hà Nội
Han Viet Tower, Minh Khai, Hai Bà Trưng, Hà Nội
Hà Nội
Han Viet Tower, Minh Khai, Hai Bà Trưng, Hà Nội
Thông tin chung
- Thu nhập: 10 Tr - 12 Tr VND
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 31/12/2024
Giới thiệu công ty
Xem trang công ty
Năm 2001, Tập đoàn Esoft được thành lập tại Đan Mạch với dịch vụ chính là xử lý hình ảnh và nội dung cho thị trường Bất động sản. Sau gần 20 năm phát triển, Esoft đã trở thành nền tảng dịch vụ Marketing và hình ảnh hàng đầu thế giới. Văn phòng Esoft tại Việt Nam được thành lập năm 2007, tập trung vào việc mang đến cho khách hàng các giải pháp hình ảnh vượt trội. Với môi trường việc làm thân thiện, cởi mở, chính sách lương thưởng, phúc lợi cạnh tranh cũng như đội ngũ lãnh đạo tạo tâm huyết, Esoft đã và đang xây dựng nhân sự với hơn 800 nhân tài tại Việt Nam, Đan Mạch, Thụy Điển và Du Bai.
Esoft luôn đặt trọng tâm vào việc phát triển con người. Không chỉ được học hỏi trong công việc, đồng nghiệp và cấp trên, bạn còn được tạo điều kiện tham gia các khóa đào tạo, được hoạch định lộ trình nghề nghiệp và có nhiều cơ hội thăng tiến.
Môi trường quốc tế
Esoft luôn đặt trọng tâm vào việc phát triển con người. Không chỉ được học hỏi trong công việc, đồng nghiệp và cấp trên, bạn còn được tạo điều kiện tham gia các khóa đào tạo, được hoạch định lộ trình nghề nghiệp và có nhiều cơ hội thăng tiến
Địa chỉ làm việc: Tòa nhà Hàn Việt, 348 Kim Ngưu, quận Hai Bà Trưng, Hà Nội
Tại sao chọn Esoft
Phúc lợi tài chính- Thưởng kết quả làm việc và các chế độ thưởng, phụ cấp đặc biệt tùy theo vị trí
- Thưởng thâm niên, thưởng gắn kết
- Điều chỉnh lương hàng năm
- Hàng chục giải thưởng cho cá nhân xuất sắc
- Ca và giờ làm việc sinh động
- Chế độ làm việc tại nhà & thêm ngày nghỉ trên luật
- Chế độ bảo hiểm sức khỏe, tai nạn cho cá nhân và người thân
- Canteen và chế độ bữa ăn đặc biệt
Esoft luôn đặt trọng tâm vào việc phát triển con người. Không chỉ được học hỏi trong công việc, đồng nghiệp và cấp trên, bạn còn được tạo điều kiện tham gia các khóa đào tạo, được hoạch định lộ trình nghề nghiệp và có nhiều cơ hội thăng tiến.
Môi trường quốc tế
Esoft luôn đặt trọng tâm vào việc phát triển con người. Không chỉ được học hỏi trong công việc, đồng nghiệp và cấp trên, bạn còn được tạo điều kiện tham gia các khóa đào tạo, được hoạch định lộ trình nghề nghiệp và có nhiều cơ hội thăng tiến
Địa chỉ làm việc: Tòa nhà Hàn Việt, 348 Kim Ngưu, quận Hai Bà Trưng, Hà Nội
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