Customer Service - SLL

- Sample pick up request.
- Give guideline to client how to fulfill a test application form
- Check Test Application Form of many buyers testing programs & sample size; and follow-up with client on the missing.
- Register job into company software
- Clarify unclear information of testing program with Key Account Manger
- Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
- Check client payment status (contract or in advance) & updated report release status
- Handle client queries (collect information/ advice from related team(s))
- Handle client complaint
- Handle internal query on order status.
- Provide correct PI to Admin team for invoicing
- Deliver company service to client
- Able to satisfy client's need within scope of job
- Willing on handling a new request/ procedure.
- Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.
- Will be received client's complaint & in front of challenging situations. Able to deal with hard situation & have skill to soften it & seek for a solution to maintain client's retention.
- Other duties upon requested