Customer Service Staff & Documentation Staff (Ho Chi Minh)

***JOB DESCRIPTIONS:
DOCUMENTATION STAFF:
+ Ensure daily operations are completed as per procedures
+ Well co-ordinate with Sale team, CS team & invoicing team to make sure whole process is properly followed
+ Handle documentation for SEA/AIR Freight Import/Export shipments including main jobs below:
+ Follow up working guideline given by customer, partner
+ Coordinate with oversea partners to work smoothly
+ Search for new and potential forwarder and service provider/ broker then negotiate for best prices and other commercial conditions
+ Back up jobs for other documentation staffs or OP manager when necessary
+ Report special cases/ troubles and work result to OP manager and President
+ Ensure to understand Vietnam labor laws and companies/ department policies/ regulations are followed
CUSTOMER SERVICE STAFF:
+ Ensure C/S daily operations are completed as per Company's policy & procedures.
+ Well co-ordinate with other teams (Sales/DOC/FIN/etc.) to make sure daily process is properly follow up.
+ Arrange booking for SEA Freight (Freehand & Nomination) shipments including main jobs below:
* Contact with Shipper, Carriers/Coloaders, Oversea Offices/Agents to arrange the shipment.
* Follow up working guideline given by Customer, Partner, Supervisor to work smoothly.
* Search for new and potential Forwarder and Service provider/ Broker to negotiate for best prices and other commercial conditions (if request).
+ Back up jobs for other teammate or C/S Supervisor when necessary.
+ Report special cases/ troubles and work result to C/S Supervisor.
+ Ensure to understand Vietnam market/ laws and companies/ department policies/ regulations are followed
* Inputs data into the system to create file.
* Shipment track and trace update in system.