Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
1. Develop and Manage Pricing Strategies:
• Develop pricing proposals based on market trends and customer requirements.
• Manage and update customer quotations, rate sheets, and contracts.
• Support the sales team with rate inquiries and customized service offerings.
2. Manage Booking and Transactions:
• Work closely with overseas offices/agents to handle booking confirmations, shipping instructions, and problem resolutions.
• Monitor and ensure shipments are booked and transported on time and according to customer requirements.
• Handle issues related to bookings and transportation, ensuring customer satisfaction.
• Maintain and update shipment records accurately in the system.
• Provide excellent customer service by promptly responding to customer inquiries and handling complaints professionally.
• Continuously seek to improve processes for better efficiency and customer satisfaction.
3. Analysis and Reporting:
• Track and analyze shipment performance (on-time delivery, cost management, exceptions).
• Prepare regular reports on shipment status, volume trends, carrier performance, and customer feedback.
• Identify process gaps and recommend improvement actions to management.
4. Support and Develop Team:
• Share knowledge and best practices with team members to enhance service quality, coordination, problem solving skills
• Assist in training new team members on systems, processes, and US trade compliance requirements.
• Actively contribute ideas to optimize team operations and increase productivity of team.
5. Collaborate with Other Departments:
• Coordinate with related departments (Sales, Pricing, Booking, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
• Ensure requests and feedback from other departments are handled promptly and effectively.
6. Ensure Compliance and Service Quality:
• Ensure all pricing and booking processes comply with company regulations and legal standards.
• Monitor and ensure the quality of services provided to customers meets the highest standards.
7. Additional Responsibilities:
• Perform other tasks and projects as assigned by the Manager or upper level.
Yêu cầu
1. Educational Background:
• Bachelor's degree in relevant fields such as Economics, Logistics, Business Administration, supply chain Management, international Business or equivalent
2. Experience:
• Minimum of 3-5 years of experience in sea export, operations, with a strong emphasis on a customer service and overseas agent management.
• In-dept understanding of sea freight export procedures to the US,CA, including key regulatory requirements.
• Have experience in Cargowise, ERP or related platform in Logistics industry.
3. Language Skills:
• Proficiency in English (listening, speaking, reading, and writing)
4. Skills and Abilities:
• Ability to lead and develop a team.
• Ability to manage multiple tasks and prioritize effective in a fast-paced environment
• Hight attention to details and organizations skills
• Ability to adapt to changing business needs and time-sensitive requirements
• Strong communication and teamwork skills.
• Proficiency with tools and software supporting pricing and booking management.
• Open-minded, proactive, and able to work in a culturally diverse environment.
• Strong problem-solving skills and the ability to work independently and under pressure.
Quyền lợi
13th-month salary and performance-based bonuses as per company policy
Thông tin khác
Địa điểm làm việc
- 9 Doan Van Bo, ward 13, District 4, Ho Chi Minh City, Vietnam
Việc làm Hồ Chí Minh
Việc làm Quận 4
Thông tin chung
- Ngày hết hạn: 13/06/2025
- Thu nhập: Thỏa thuận
Nơi làm việc
- - 9 Doan Van Bo, ward 13, District 4, Ho Chi Minh City, Vietnam
Honour Lane Shipping (HLS) was established since 1997, Now HLS extends to 38 owned offices, with more than 1000 staffs. With freight volume exceeding 400,000 TEUS, we has diversified our service portfolio and coverage, from 1 KG courier delivery to a plant relocation project, we streamline the freight solutions for customers. Our performance-driven mentality makes us to take extra steps on services for our customers, our track record and market reputation proven HLS as an industry leader.
HLS...
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