Mô tả công việc
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Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
• Accepting order inquiries from customers or clients and responding with follow up queries.
• Responding promptly to customer inquiries regarding products and services of the organization.
• perform customer verification
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Following up with customers to ensure high-level satisfaction and determining future requirements.
• Process forms, applications and requests
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
Quyền lợi
Thưởng
To have allowances and bonus yearly up to performance
Chăm sóc sức khoẻ
To be joined insurances as law
Giải thưởng
To have allowances and bonus yearly up to performance
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Nơi làm việc
- 06th Floor, 3D Building, No 3 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi City