Customer Service - Travel App - District 11

Flemington Tower - 182 Le Dai Hanh, Phu Tho Ward, HCMC (District 11)
Scope of Work:
Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.
Requirements
Graduated from High school or equivalent Majors is an advantage.
Fluency in English - working 100% English.
Income:
Average Income: 10.000.000 - 12.000.000 vnd/month.
Base Salary: 7.500.000 vnd/month.
Meal allowance: 500.000 vnd/month.
Night shift allowance: 30% base salary.
Monthly KPI incentive: 900.000 - 1.200.000 vnd/month.
100% salary in 2-month probation time.
Benefits:
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7.
14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancement
Work Schedule
5 days/week (any 2 days off).
Shift: Rotate 24/7
Rotating shifts: 9 hours/shift/month (including 1.5 hour rest).
Day shift: 7:00 - 16:00; 9:00 - 18:00; 12:00 - 21:00; 13:00 - 22:00.
Night shift: 19:00 - 4:00; 20:00 - 5:00; 21:00 - 6:00; 22:00 - 7:00.