Customer services - Data

Mô tả Công việc
Manage Shipping Instruction, FCR/HBL/Bill issuance
o Co-ordinate with Customer Service to send FCR/HBL to Shipper
o Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
o Issue FCR/HBL in case of need.
o Handle and manage data update on Ikea's system- ITM.
o Handle and manage data update on the system/website of Ikea's nominated ocean carriers.
System update, ASN management and Documentation
o Ensure data be updated on MODS properly in timely manner
o Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
o Receive Shipping Document, validate and dispatch document in due course
o Monitor vendor performance related to documentation
Operational Finance
o Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
o Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service
o Manage overdue invoices and escalate to CS whenever applicable
o Update ICB and follow-up payment
Other Key Responsibility
o Troubleshoot and resolve operational issues / escalations
o Monitor corrections required and data quality in invoice
o Support customer service in customer query resolution and exception handling