Customer Services Manager

Mô tả Công việc
- Overall in charges of contract and SOP/KPIs management, forwarding and transportation bidding/quotations, customers' requirements, overseas agents' correspondence and offering solutions.
- Manage, supervise and give direction to staff in details to maximize usage of trucks for strengtheng service quality and reducing overhead cost.
- Responsible for administration and service performance inclusive of mornitoring human, truck team, spare parts, fuel, deposit for drivers, pre-paid to ports ...
- Identify opportunities for SOP and process improvements.
- Have meeting with overseas and local customers
- Manage the whole operation process of Air Freight and Sea Freight.
- Understand customers' needs to advise appropriate solutions that enable customers to enjoy the full benefit of comprehensive services.
- Solve high level problems and respond customers' complex calls about service questions and general customer concerns.
- Be responsible for maintaining good relationships and a high level of professionalism with customers.
- Train new employees based on experience and skill.