Việc làm customer services manager (52 việc)
- Validate any information requires to be sent to customer for accuracy and comprehensiveness purposes
- Handle escalated transactions from clients/customers/team members
- It is how we work, consistently, be it towards the company, our colleagues or our customers
- It is how we work, consistently, be it towards the company, our colleagues or our customers
- Accounts Receivable: Manage customer invoices, payments, and credit memos
Xem tất cả: Việc làm tại Hồ Chí Minh
- Prioritize the vital features and functionalities based on business value and customer impact positively
- Gather customer feedback through user research, surveys, and analytics
- Accelerate key account growth by leading a One Google Team approach, partnering across internal stakeholders, including Country Manager, Industry Heads and Account Teams
Xem tất cả: Google tuyển dụng việc làm
- The Manager -Customer Intelligence is responsible for leading a team of specialists to deliver actionable insights that inform product development, marketing strategies, and business decisions
- The manager will play a critical role in embedding customer insights into the organization's strategic initiatives and fostering a customer-centric culture
- This role focuses on the operation and management of the Customer Engagement Platform (CEP), utilizing Salesforce Marketing Cloud to enhance customer engagement
- Implement and manage use cases: Align use cases with organizational goals and customer engagement strategies
- Develop and implement Customer experience projects/strategies: Create and execute strategies to enhance customer experience across touch point on the customer journey
- Thoroughly understand customer journeys for different customer personas, taking into account their specific pain points, motivations, and preferred channels to get a comprehensive understanding of their experiences
- Set specific customer service standards
- Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports
- Tốt nghiệp Cao đẳng trở lên chuyên ngành Kinh tế hoặc bằng cấp Chuyên ngành Viễn thông -Điện toán đám mây -Công nghệ thông tin.
- Quản lý điều hành (PM) các dự án về cung cấp dịch vụ tích hợp viễn thông, công nghệ thông tin cho khách hàng thị trường Quốc tế.
- Process information and feedback from customers/distribution channels for retail banking products and services
- Management and development of Card products and services
- Collecting and responding to feedback: Gathering and acting on customer reviews and feedback to improve services and products
- Respond to inquiries: Handling customer inquiries through various communication channels like live chat, email, phone, and social media, regarding products and orders
- Our Assurance business offers a broad range of functional and cross-country services dedicated to providing high-value and trusted advice to clients
- EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions
- The BPS Manager is responsible for overseeing and delivering comprehensive accounting, tax, and payroll services to a portfolio of clients
- The manager will lead a team of professionals and collaborate closely with clients to support their financial and operational objectives
- Mô tả Công việc.
- Kinh doanh và Tư vấn dịch vụ:.
- Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers
- Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands
Xem tất cả: Tìm việc làm Account Manager
- Quản lý dự án Customer Data Platform
- Theo dõi các hoạt động tích hợp, phát triển dự án sản phẩm Customer Data Platform và hỗ trợ thông báo, thực thi khi cần
- Launch our New Products in the Portuguese market through our main customers in Retail and Telco
- Our Devices &Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users
- Kinh nghiệm sử dụng phần mềm CRM (Zendesk, Salesforce, ) là một lợi thế.
- Mô tả Công việc.
- Build, control, manage, and propose improvements to customer care processes
- Resolve customer complaints and issues promptly and cost-effectively
Mọi người cũng đã tìm kiếm
Chức danh: customer services manager · Customer Service Staff · Customer Service Executive · Customer Service Supervisor · customer quality engineer
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
Nếu gặp bất cứ vấn đề gì cần hỗ trợ, hãy gọi tới HOTLINE hoặc gửi thư về địa chỉ email bên dưới để được hỗ trợ.
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.