Việc làm customer services manager tại Hồ Chí Minh (31 việc)
- Tốt nghiệp Cao đẳng trở lên chuyên ngành Kinh tế hoặc bằng cấp Chuyên ngành Viễn thông -Điện toán đám mây -Công nghệ thông tin.
- Quản lý điều hành (PM) các dự án về cung cấp dịch vụ tích hợp viễn thông, công nghệ thông tin cho khách hàng thị trường Quốc tế.
- Collecting and responding to feedback: Gathering and acting on customer reviews and feedback to improve services and products
- Respond to inquiries: Handling customer inquiries through various communication channels like live chat, email, phone, and social media, regarding products and orders
- Validate any information requires to be sent to customer for accuracy and comprehensiveness purposes
- Handle escalated transactions from clients/customers/team members
- Accept and process special requests from customers as per SOPs
- Have 1+ year experienced as Customer Service Team Lead position
- It is how we work, consistently, be it towards the company, our colleagues or our customers
- Accounts Receivable: Manage customer invoices, payments, and credit memos
- Accelerate key account growth by leading a One Google Team approach, partnering across internal stakeholders, including Country Manager, Industry Heads and Account Teams
Xem tất cả: Google tuyển dụng việc làm
- The Manager -Customer Intelligence is responsible for leading a team of specialists to deliver actionable insights that inform product development, marketing strategies, and business decisions
- The manager will play a critical role in embedding customer insights into the organization's strategic initiatives and fostering a customer-centric culture
- Set specific customer service standards
- Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports
- This role focuses on the operation and management of the Customer Engagement Platform (CEP), utilizing Salesforce Marketing Cloud to enhance customer engagement
- Implement and manage use cases: Align use cases with organizational goals and customer engagement strategies
- Develop and implement Customer experience projects/strategies: Create and execute strategies to enhance customer experience across touch point on the customer journey
- Thoroughly understand customer journeys for different customer personas, taking into account their specific pain points, motivations, and preferred channels to get a comprehensive understanding of their experiences
- Build, control, manage, and propose improvements to customer care processes
- Resolve customer complaints and issues promptly and cost-effectively
- The BPS Manager is responsible for overseeing and delivering comprehensive accounting, tax, and payroll services to a portfolio of clients
- The manager will lead a team of professionals and collaborate closely with clients to support their financial and operational objectives
- Quản lý dự án Customer Data Platform
- Theo dõi các hoạt động tích hợp, phát triển dự án sản phẩm Customer Data Platform và hỗ trợ thông báo, thực thi khi cần
- The Customer Service Leader is responsible for leading and managing the customer service team to ensure excellent service delivery and high customer satisfaction
- This role involves strategic planning, team leadership, performance management, and continuous improvement of customer service processes
- Tốt nghiệp Đại học chuyên ngành Marketing hoặc các ngành liên quan (ưu tiên lĩnh vực Chăm sóc sức khỏe &Làm đẹp hoặc y tế).
- Có kinh nghiệm sử dụng các nền tảng hỗ trợ chăm sóc khách hàng như:Haravan, chatbot, CRM hoặc các phần mềm tương tự.
Xem tất cả: HỆ THỐNG PHÒNG KHÁM 315 tuyển dụng việc làm
- Kinh nghiệm sử dụng phần mềm CRM (Zendesk, Salesforce, ) là một lợi thế.
- Mô tả Công việc.
- Review cases daily and find out the problems to make sure customer issues are well resolved
- Find out the root cause of cases that customers are not satisfied with and do the analysis to make improvement
Xem tất cả: Công ty TNHH ITECHWX tuyển dụng việc làm - Việc làm tại Hà Nội
- Understand consumer, customer needs and market insights to formulate business plan
- Understanding of the customer (dealer, installer, contractor etc
- Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment
- Customer onboarding and relationship management
Xem tất cả: CÔNG TY TNHH MAERSK VIỆT NAM tuyển dụng việc làm
- Ensure the correct products and services are delivered to customers in a timely manner
- Develop trust relationships with a portfolio of major clients to ensure company benefit and customer's satisfaction
Mọi người cũng đã tìm kiếm
Chức danh: customer services manager · Customer Service Staff · Customer Service Executive · Customer Service Supervisor · customer quality engineer
Địa điểm: Hà Nội · Hồ Chí Minh · Đà Nẵng · Cần Thơ · Hải Phòng · thêm ›
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