Customer Support collaborator remote part-time 2024

COMPANY INTRODUCTION
BSS Group was established in 2012 as one of the pioneer providers of Magento Extensions and Web Development services in Vietnam. We satisfy customers' needs by top-class extensions, extensive expertise in E-Commerce Development and administration support service. Our mission is not only to be innovative in our extension products and website development projects but also extremely supportive in customer service. We commit to providing the most effective support to help organizations of any size to achieve sustainable improvement of their processes
Office location: 18F, Viwaseen building, 48 Tố Hữu, Nam Từ Liêm, Hà Nội.
Customer Support Collaborator
Tính chất công việc: Online; Bán thời gian - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Chuyên môn: Hành chính, Nhân sự - Mức lương: Từ 4 Triệu - Dưới 8 Triệu VNĐ / Tháng
JOB DESCRIPTION
Support to handle problems arising when customers install and use BSS Commerce Shopify products
Follow the team's procedure
Receive requests and notes from other team members through Crisp chat/email, Skype, live chat
Create tasks/transfer technical problems, request customizing for the development team, and ensure the quality of work to deliver to customers.
Updates to customers on the status of processing requests
Work with various teams
Conduct other tasks assigned
Working remotely
Training on-site within the first two weeks
REQUIREMENTS
Last-year students OR 22-25 years old, with majors in Economics, Foreign Trade, Diplomatic,...is preferable
Minimum working hours: 3 hours per day / 18 hours per week / 72-78 hours per month
Support clients on Evening and Night Shift from 18h00 - 00:00 during workdays and one shift during the weekend
Working days: Monday - Friday is mandatory, Saturday or Sunday (one out of two is mandatory)
Fluent in English (IELTS, TOEIC certificate is preferable)
Require Communication, Presentation, Analysis, and Critical Thinking Skills
Having experience in customer support in Technology & E-commerce at least 6 months is preferable
Living in Hanoi is preferable
Good teamwork and Quick learning
BENEFITS
Salary: 45.000VNĐ - 50.000VNĐ/hour (day shift), 70.000VNĐ - 80.000VNĐ/hour (night shift & weekend)
Work with 100% foreigners. Exposed to the latest technology and e-commerce trend
Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 2/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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