Customer Support (French-speaking)

Location: Sala Residential area, District 2 (HCMC)
RESPONSIBILITIES
Provide first-level technical support to our French-speaking users via phone, email, chat, or other communication channels.
Diagnose and resolve technical problems encountered by users, following established procedures and using appropriate tools.
Accurately document user interactions, issues encountered, and solutions provided in our ticketing system.
Escalate complex issues to higher-level support teams when necessary, providing all relevant information.
Contribute to the continuous improvement of our support processes and tools.
Maintain a high level of customer satisfaction by ensuring courteous, efficient, and personalized service.
Stay informed about the developments of our products and services to accurately answer user questions.
REQUIREMENTS
Professional proficiency in French and Vietnamese.
2+ years of experience in Customer Support, Service Desk, or Help Desk.
Strong communication, problem-solving skills with a customer-oriented mindset.
BENEFITS
Sponsorship for relevant technical certifications.
Premium healthcare insurance for employees.
Great chance to develop your skills and competencies with inner training and new technology approach
Free parking, drinks, and snacks to keep you energized
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📌 Let's connect! I'm happy to discuss more.