[D6] CX System Specialist (Zendesk) - e-commerce project

Yêu Cầu Công Việc
RESPONSIBILITIES
Hands-on experience administering Zendesk Support or a similar system is required.
Experience configuring Zendesk workflows, including triggers, automations, macros, views, ticket forms, and SLAs.
Experience with Zendesk Explore or other reporting/dashboard tools is preferred.
Experience in Customer Service Quality Assurance, Customer Support Operations, or CX Operations is an advantage.
Advanced Excel/Google Sheets; SQL or BI tools (Power BI, Looker Studio)
Strong analytical and problem-solving skills.
Good communication skills in English.
BENEFITS
Competitive salary
13th-month salary and performance-based bonuses aligned with both individual and company results.
Social insurance with full salary
Private healthcare and annual health check-ups.
Rewards of up to 20,000,000 VND for German and English language certificates.
Variety of engaging activities and well-being programs designed to foster team bonding and support work-life balance.
A dynamic and inclusive work culture, fostering open communication, innovation, and continuous improvement.
Ongoing learning and development opportunities, including on-the-job training and skill enhancement programs.
Clear career development path, with opportunities for internal promotion based on merit and potential.