Destination Supply Business Development & Product Operations Manager(Vietnam/KL/Soul)

About the Role
Own the end-to-end destination supply pipeline for Vietnam: market mapping, supplier acquisition, commercial negotiation, contracting, product-content readiness and launch.
Prioritize direct operators and accountable fulfillment partners, building a differentiated and operationally reliable portfolio for Chinese B2B/OTA channels and selected global channels.
Key Responsibilities
Build and continuously update a destination map covering priority cities, categories, suppliers, competitors and identified supply gaps across Vietnam.
Source and qualify attractions, tour and activity operators, DMCs, transport providers, show/event partners and independent experience providers through outbound prospecting, field visits, trade events and referrals.
Own supplier discussions, qualification checks, commercial negotiations, contracting and internal onboarding coordination.
Drive each signed supplier through launch readiness, including complete product content, packages, rates, availability, cancellation terms, meeting-point information, fulfillment contacts and media assets.
Maintain strategic supplier relationships and keep rates, inventory, content and operational details current; identify opportunities for exclusivity, allocations, buyouts and joint product development.
Collect and validate relevant business licenses, permits, insurance and safety documentation, particularly for transport, marine, outdoor and higher-risk activities.
Work closely with the Shanghai product operations, distribution, customer service, finance and technology teams to resolve onboarding, settlement, system and fulfillment issues.
Maintain an auditable CRM or supplier pipeline and provide weekly updates on coverage, contracting, launch progress, market intelligence and risks.
Qualifications
2+ years of relevant experience in travel, OTA, destination management, DMC, attractions and activities, transport, supplier acquisition, product management or operations; 3+ years preferred.
Strong knowledge of the Vietnam travel supply ecosystem, with a verifiable supplier network or proven ability to build one from scratch.
Native or business-level Vietnamese; working English for contracts, email and cross-border meetings; Mandarin is a strong advantage.
Demonstrated ability to manage the full supplier lifecycle from prospecting and negotiation through contracting and product launch.
Strong commercial judgment, negotiation skills, attention to detail and written communication; comfortable working with rates, inventory, cancellation and fulfillment terms.
Proficiency in Excel, Google Sheets or equivalent tools, with disciplined supplier, contract and product data management.
Comfortable working independently in a cross-border team and traveling approximately 30%-40% within the destination.
Legal authorization to work full-time in Vietnam.
Preferred
Experience with Klook, [protected info], GetYourGuide, Viator, KKday, a leading DMC, attraction group or local activity operator.
Direct contracting experience in day tours, mobility, shows and events, themed experiences, family activities or locally distinctive products.
Experience with supplier onboarding, product content, inventory systems, APIs or channel connectivity.
Ability to provide verifiable examples of destinations covered, suppliers contracted or products launched.
Based in Malaysia or Vitanem or South Korea