[DISTRICT 7] OMNI CHANNEL CONSULTING & HANDLING

Work Location
Ho Chi Minh (District 7)
Job LevelExperienced (Non - Manager)
Job TypePermanent
QualificationBachelor
Experiences1 Years
SalaryNegotiable
IndustryBanking,Customer Service
Deadline to Apply31/12/2026
Job Benefit
Insurance
Allowances
Incentive bonus
Health checkup
Training & Development
Salary review
Annual Leave
Job Description
Handle customer inquiries through Omni Chat and digital receiving channels in a timely and professional manner.
Provide accurate information and appropriate solutions in accordance with Bank policies and procedures.
Verify customer information and handle requests securely.
Monitor and follow up on unresolved customer cases within defined SLA.
Escalate complex cases to relevant teams for further handling.
Record customer interactions and case details accurately in the system.
Identify recurring customer issues and provide feedback for service improvement.
Support other operational tasks assigned by the Line Manager.
Job Requirement
Working Experience: 1+ year experience in Contact Center, Customer Service or Chat Support, preferably in banking/financial services.
Strong written communication skills in Vietnamese and English.
Customer-oriented with good problem-solving and multitasking skills.
Ability to handle multiple chat conversations accurately and efficiently.
Good computer skills and ability to work with multiple systems.
Proactive, responsible and detail-oriented.