Dynamics Technical Support Engineer (L2)

We're seeking a customer-oriented Dynamics Technical Support Engineer (L2) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress-in a place where people lead and tech empowers.
You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development-ensuring you stay ahead in an ever-evolving world.
Why You'll Enjoy It Here:
Be Part of Something Big - A growing company where your contributions matter.
Make an Immediate Impact - Support groundbreaking technologies with real-world results.
Work on Cutting-Edge Tech - AI, cybersecurity, and next-gen digital solutions.
Thrive in an Inclusive Team - A culture built on trust, collaboration, and respect.
We Care - Integrity, empathy, and purpose guide every decision.
We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
We Are TeKnowledge. Where People Lead and Tech Empowers.
Role Overview
The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows etc., a next-generation software integration/automation. First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing. To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
Responsibilities
Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Diagnose and resolve technical issues in Microsoft Dynamics CRM
Research questions using available information resources and advise customers on appropriate action
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
To use professional business language when communicating verbally or in written with the customers.
Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks.