Mô tả công việc
1. E-commerce Store Operations:
• Responsible for managing and operating all of the company's online sales platforms (Website, Shopee, Lazada, Haravan, Tiktok, Middle,...), ensuring these platforms run efficiently, optimizing processes, and driving online revenue growth.
• Develop and implement promotional strategies, forecast inventory demand, manage customer relationships, and coordinate marketing campaigns across e-commerce platforms.
• Ensure smooth operations for tasks such as order processing, payments, refunds, and stock management, while providing timely support to customers (e.g., samples, gifts, etc.).
• Monitor and analyze competitors regularly, evaluating their commercial activities and strategies, and adjusting tactics accordingly.
• Monitor sales reports, conversion rates, advertising costs, and promotion performance.
• Collaborate closely with internal departments (accounting, marketing, logistics, IT, etc.) and external partners (e-commerce platforms, shipping service providers) to achieve KPIs and project objectives.
• Evaluate, report, and analyze store operation data, and propose solutions to improve sales effectiveness and optimize operational processes.
• Manage customer service on online platforms, resolving issues and improving the overall shopping experience.
• Oversee the execution of promotional programs on e-commerce platforms, ensuring accurate and effective implementation.
• Assign and manage shift schedules for staff to ensure smooth daily operations.
• Confirm and process orders promptly and accurately.
• Conduct monthly inventory checks to ensure stock levels are accurate in the system.
• Ensure accurate and complete daily reconciliation with the accounting team.
2. Inventory and Logistics Management:
• Monitor the movement of goods, ensuring that inventory levels meet demand for major promotional campaigns and preventing stock shortages.
• Work with logistics and warehouse teams to optimize shipping processes, ensuring timely deliveries and minimizing overstock.
3. Reporting and Analysis:
• Report daily, weekly, monthly, and quarterly sales revenue, analyze key performance indicators (KPIs), and make strategic decisions based on data insights.
• Perform additional tasks as required by management related to e-commerce operations, digital strategy, and other evolving responsibilities.
Yêu cầu
• At least 2-3 years of experience in e-commerce management, managing online platforms, or related roles.
• Proficient in the rules and marketing strategies of platforms like Lazada, Shopee, TikTok, and understanding consumer shopping journeys and behaviors on these platforms.
• Proficiency in Excel or other e-commerce management tools is an advantage.
• Strong leadership and team management skills.
• Eager to learn and willing to experiment with new initiatives.
• Strong aesthetic sense, creative thinking, and analytical skills.
• Deep understanding of online shopping behavior on e-commerce platforms.
• Excellent project management, communication, and problem-solving skills.
• English skills: Reading comprehension of specialized documents and basic communication skills.
Quyền lợi
Thưởng
.
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Tiếp Thị, Quảng Cáo/Truyền Thông > Tiếp Thị Trực Tuyến
KỸ NĂNG
E-commerce Management, Leadership Skills, Project Management, E-commerce Management, E-commerce Management, Logistics Management, Online Platforms
LĨNH VỰC
Truyền thông/Báo chí/Quảng cáo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
Nơi làm việc
- 348/23 Ung Văn Khiêm, Phường Thạnh Mỹ Tây, TP Hồ Chí Minh, Việt Nam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 03/07/2026
