E-Commerce Operations Executive

Mô tả Công việc
Operations: Monitor operations excellence and provide cross function improvement plans.
Sale: Monitor & optimize the performance of external sales channel.
Systems and data sponsor: Point of contact for feature improvement to improve the traceability and the efficiency of actions performed inside of systems by data, and inventory.
Costs: Monitor e-commerce cost centers and provide cross function improvement plans to further improve the profitability of e-commerce operations.
Third-party: Manage relationship with third-party companies (packaging, storage, logistics, payment gateway) in terms of contract, quality, timeliness, and pricing of services.
Store/Warehouse operations: Resolution of bill discrepancy between Prism and Magento. Training for stores on usage of Prism E-com function.
Packaging: Strategy and procurement.
Refund: Cross check issue, revenue, orders, and processing refund to customer.
Issue resolution: Ensure all incoming requests from customers are acknowledged, owned, handled within agreed time, and handled leaving a good customer experience.
Feedback: Collect feedback across channels and propose an action plan to improve customer experience via cross functional initiatives.
Others task from manager's request.