Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Objective of role:
As an Ecommerce Sales Associate, your primary objective is to drive online sales and contribute to the overall growth and success of our ecommerce platform. You will be responsible for various tasks related to managing our website, engaging with customers, and optimizing the online shopping experience to maximize sales and customer satisfaction.
Detailed responsibilities/accountabilities:
1. Sales Generation:
- Actively promote and sell products on the ecommerce platform.
- Planning & implement & follow up individual sale plan to meet or exceed sales targets.
- Identify opportunities for upselling and cross-selling to increase average order value.
2. Customer Engagement:
- Respond to customer inquiries promptly and provide accurate product information through all social channels.
- Assist customers in the order process, addressing concerns and resolving issues.
- Provide exceptional customer service to enhance the overall shopping experience.
- Contribute ideas for improving customer engagement.
3. Ecommerce website Management:
- Ensure product listings are accurate, up-to-date, and visually appealing.
- Collaborate with the merchandise team to create compelling product descriptions and visuals.
- Manage inventory levels and process with the fulfillment to ensure timely order processing.
4. Analytics and Reporting:
- Track key performance indicators (KPIs) such as conversion rates, average order value, and traffic.
- Analyze sales data to identify trends, customer preferences, and areas for improvement.
- Generate regular reports for line manager to evaluate the effectiveness of sales strategies and initiatives.
5. Collaboration:
- Work closely with the marketing, supply chain, finance, accountant departments.
- Update & report customer feedback and suggestions for product/ service improvements with relevant departments.
Yêu cầu
Requirements:
• Candidates with 2 years of experience as customer service/ online sale/ ecommerce. Experience in retail, fashion, cosmetics, jewelry is an advantage.
• Proficient in Microsoft office.
• Excellent communication and interpersonal skills.
• Able to work rotating shifts (9am-5pm), (2pm-10pm), (12pm-7pm)
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
• Good communication skills, English is an advantage.
• Skilled in using social networks, knowledge of e-commerce.
• Good problem solving and situational skills.
• Adaptability to changes in technology and the ecommerce landscape.
Quyền lợi
1. Working in a young, dynamic environment with opportunities for advancement.
2. To be fully entitled to social insurance, health insurance, unemployment insurance and unemployment insurance benefits as prescribed by Vietnamese law
3. Bonus 13th month salary
4. Reward excellent employees
5. Bonus gifts when completing 12 months
6. Seniority bonus 3-5-7-10 years
7. Team building
8. Health care insurance (medical examination and treatment at prestigious hospitals nationwide)
9. Organize and give birthday gifts to employees
10. Giving money and gifts when giving birth, wedding, filial piety
11. Organize fun activities on weekends and holidays
12. Regular training for employees, improving skills and qualifications
13. There are many opportunities to learn new skills, become an excellent employee.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
2 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thông tin chung
- Ngày hết hạn: 28/09/2023
- Thu nhập: 10 - 15 triệu
