[FCF24] Group leader cửa hàng chăm sóc sức khỏe & sắc đẹp (Glam Beautique) (Xuân Thủy)

1.Operations duties
a) Merchandise management
- Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- Support Foodline with monthly Stock Take as directed by supervisor.
- Attend bi-annual Stock Take as scheduled.
b) Non-merchandise management
- Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• Fire safety procedure is carried out properly
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
- Order POP, execute POP exhibition, check POP to ensure correct and adequate information.
- Execute store opening & closing
c) Omni channel Operation
- Control stock inventory for Omni sales.
- Report and ensure correct related figure data
2. Customer service
- Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Handle customer complaints raised by staffs, difficult and complicated sales.
- Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
3. Sales and Profits
- Co-ordinate with Suppliers to execute promotion schemes.
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
- Provide every day sales figure of concess counter for promoters. changes/improvement in merchandise assortment, quality and quantity.
- Support cashier in return/exchange merchandise as required.
4. Manpower management
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient manpower during business in ad-hoc situations.
- Ensure General Staff and Promoters' attendance and attire.
- Arrange duty roster, shift plan for staffs.
- Be responsible for General Staff's performance.
- Identify and reduce unnecessary tasks to increase staff productivity..
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
5. Rules and Regulations
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide General Staff and Promoter(s) to follow the rules and regulations.
6. Other duties
- Opening & closing Store.
- Support other departments as necessary.
- Other tasks or responsibilities as assigned by direct Store Manager, Operation Deputy Manager/ Manager, General Manager.
II. JOB REQUIREMENTS:
Qualification and Job Requirements:
- College or Technical School graduate.
- At least one-year related experience in retailing business or supermarket environment.
- Good communication, problem solving and leadership skills.
- Good presentation, problem solving and sales skills.
- Self-disciplined with ability to work independently
- Computer skill (Word, Excel, Power point) solving and sales skills.
- Ability to use English is a plus.
Preferred Skills:
- Be able to work at shift & on Public holidays
- Have ability to relocate to other Stores as per Company's assignment is a plus