Fraud Authorization Officer

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About the Department
Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Overview of the Role
• Support the Detection and Prevention of fraud while balancing the customer experience and financial losses.
• The main responsibilities are to perform the transaction fraud monitoring and establish contact with customers for notification and case resolution.
Job Responsibilities
• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan.
• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
• Responsible for shift/daily/weekly reports.
• Proactive escalate and follow-up on resolving system incident and fraud incident.
• Able to work on flexible 24x7 shifts schedules. Meet the productivity and quality expectations for this function.
• Process offline requests from Acquirers, Contact Center and other operating units in a timely manner.
• Meet expected service levels in handling Contact Center inbound calls.