Mô tả công việc
- Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.
- Troubleshoot and resolve customers' problems encountered when using the company's system in a timely manner.
- Communicate effectively with customers across multiple regions.
- Record all interactions and resolutions accurately to maintain up-to-date support documentation.
*Working time:
- Work 5 days/week (including weekends, holidays, and Tet).
- Weekly shift rotation with 3 shifts following the company's arrangement:
+ Shift 1: 6 AM - 2 PM
+ Shift 2: 2 PM - 10 PM
+ Shift 3: 10 PM - 6 AM
Yêu cầu
o Must-have:
- Good English communication (both written and verbal)
- Familiar with MS Office (Word, Excel, Outlook)
- Logical thinking and problem-solving skills
- Willingness to work rotational shifts (including holidays)
- Long-term commitment
o Nice-to-have:
- Experience in Customer Support, Service Desk, Logistics Operations, ERP Support, Finance/Accounting Operations is an advantage.
- Have a good spirit of learning, attitude, and responsibility.
- Knowledge of IT/ SQL and databases is a plus
**BENEFITS
- Well-trained and dedicated to being able to catch the pace smoothly.
- Attracted salary based on the ability of the candidate and the general salary framework set by the company.
- Salary review every 6 months based on the work performance.
- 13th-month salary and bonus for holidays.
- Team building once a month.
- Company trip once a year.
- PVI healthcare insurance.
- Full social benefits in accordance with the company and the law of Vietnam.
- Professional environment and clear procedures.
- Great opportunity to improve English.
- Opportunity to learn Logistics and professional management system of project development process.
Quyền lợi
Thưởng
- Salary review every 6 months to 1 year based on work performance
- 13th-month salary and bonus for holidays
Chăm sóc sức khoẻ
- Full social benefits in accordance with the company and the law of Vietnam
- PVI healthcare insurance
Cơ hội du lịch
- Company trip 1 time/year
Thông tin khác
NGÀY ĐĂNG
20/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Technical Support, Shipping, Logistics, English, Customer Service
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: $ 500-1,000 /tháng
Nơi làm việc
- Scetpa building, 19A Cong Hoa street, ward 12, Tan Binh District, HCMC
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/08/2026
