Guest Relation Officer (Russian Speaking)

- To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established stanrds and procedures at all times to reach optimal guest satisfaction.
- Be visible in the hotel lobby and other puplic areas, particulary during busy times. Main duties in clude the greeting and escorting of all patronizing our hotel, especially guests of Russian nationality.
- To assist in the translation/interpretation in guest's situation where proficiency of the Russian language is required.
- Meet and greet VIP Guests and major corporate clients upon arrival. Responsibilities will include dealing with all VIP & Regular Guests to the hotel.
- To anticipate guests' needs and request ensuring that their stay at the hotel is a memorable and magical one.
- Dealing with guests, queries and questions in a fast and prompt manner.
- Ensure that all Guest complaints are handled promptly and completely.
- Coordinate the services and special provided to extended-stay Guests.
- Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly.
- Offer current knowledge on all hotel products, services, policies, and emergency procedures.