Guest Service Supervisor

InterContinental Hanoi Westlake

Địa điểm làm việc: Đà Nẵng

Hết hạn: 30/09/2024

Chi tiết công việc
Giới thiệu công ty

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tài chính english

Mô tả công việc

Perform Brand's Services behaviours in daily operation basic towards the guests
Ensure consistency service within the department
Sharing guest feedback to the team
Manage all requests made by guests, or special request from guest that your staff reported to you.
Assisting with Guests complaints, call manager when Guests have problem
Take care and support GSA team to resolve problem when Guest request.
Ensure GSA staff can do smooth check in and check out, support Guest to handle their request.
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Supervise GSA team to follow SOPs and do the right thing
Compile occupancy statistics
Supervise the use of he public address system
Supervise group bookings with Check in, Check out process and Billings.
Prepare reports
Perform any other duties which may be assigned by the management from time to time.
Set target for Upselling, Member Enrollment, Tripadvisor

Yêu cầu

Required Skills -
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to speak, read and write English
Good speaking skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving, motivating, organizational and training abilities
Qualifications -
Diploma in Hotel Administration, Hotel Management or equivalent
Experience-
2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
Type and level of experience required may vary slightly based on size and complexity of operation

Quyền lợi

100% salary & service charge in 60 days of probation
Mandatory insurances in accordance with Vietnamese Law
Accidental insurance 24/24
Annual leave from 14 days, 2 days off per week
Provided uniform, duty meal and transportation
Shared accommodation (applied for non Danang residents)
HealthCare insurances for loyalty team members
IHG brand standard training
Other benefits as per the company/ IHG policies

Thông tin chung

Ngày hết hạn: 30/09/2024
Thu nhập: Từ 8 đến 12 triệu

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Giới thiệu công ty Xem trang công ty

The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center.

InterContinental® Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.

Quy mô công ty

Từ 101 - 500 nhân viên

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