Ha Noi - Customer Experience Compliance SpecialistCông Ty Cổ Phần Maison Retail Management International - Hà Nội
Nơi làm việc: Hà Nội
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Kinh doanh, Bán hàng
Lương: 15 - 18 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 28/06/2024
Hạn nộp: 29/07/2024
Mô tả công việc
Maison Retail Management International is seeking to recruit a dedicated Customer Experience Compliance Specialist to enhance the quality of customer interactions across selected brands. The ideal candidates will be responsible for observing, reporting, escalating, and implementing improvements to ensure exceptional customer experiences and maximized sales potential.
Key Responsibilities:
1. Observation and Evaluation:
- Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue.
- Observing onboarding and training processes to identify areas for improvement.
- Evaluating employee interactions and customer service at the store level.
- Assessing operational processes both in-store and at the office.
- Analyzing customer behavior within stores to enhance service delivery and surveying non-customers on objection reasons.
- Collecting and analyzing feedback from various sources.
2. Reporting and Recommendations:
- Evaluating operational and customer experience efficiency and providing recommendations for conversion rate improvement.
- Monthly reporting on the evaluation of operation checklist.
- Establishing a Project Management Office (PMO) to oversee and track improvements.
- Collaborating with stakeholders in operations, brand, and head office teams to address immediate issues and develop standard operating procedures (SOPs) for consistent service delivery.
- Enhancing training materials and employee handbooks across all functional areas.
- Aligning KPIs with customer experience objectives and ensuring reward structures support desired behaviors.
Key Responsibilities:
1. Observation and Evaluation:
- Mystery shopping and operation checklist criteria to monitor results and identify ongoing issues affecting customer experience and revenue.
- Observing onboarding and training processes to identify areas for improvement.
- Evaluating employee interactions and customer service at the store level.
- Assessing operational processes both in-store and at the office.
- Analyzing customer behavior within stores to enhance service delivery and surveying non-customers on objection reasons.
- Collecting and analyzing feedback from various sources.
2. Reporting and Recommendations:
- Evaluating operational and customer experience efficiency and providing recommendations for conversion rate improvement.
- Monthly reporting on the evaluation of operation checklist.
- Establishing a Project Management Office (PMO) to oversee and track improvements.
- Collaborating with stakeholders in operations, brand, and head office teams to address immediate issues and develop standard operating procedures (SOPs) for consistent service delivery.
- Enhancing training materials and employee handbooks across all functional areas.
- Aligning KPIs with customer experience objectives and ensuring reward structures support desired behaviors.
Yêu cầu công việc
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Prior experience in retail operations, customer experience, or related roles preferred; a certificate in service QC is a plus.
- Excellent communication and interpersonal skills.
- Willingness to travel across stores, shopping malls, and specified nearby provinces.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficiency in Vietnamese and English languages.
- Prior experience in retail operations, customer experience, or related roles preferred; a certificate in service QC is a plus.
- Excellent communication and interpersonal skills.
- Willingness to travel across stores, shopping malls, and specified nearby provinces.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficiency in Vietnamese and English languages.
Quyền lợi được hưởng
- Attractive salary (upto 18mil)+ lunch allowance + parking allowance
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building, annual salary increase ...
- Employee discount purchases
- 12 - 15 days annual leave.
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year-end party, team building, annual salary increase ...
- Employee discount purchases
- 12 - 15 days annual leave.
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Maison Retail Management International - Hà Nội
Giới thiệu công ty
Công Ty Cổ Phần Maison Retail Management International - Hà Nội
Tầng 3 - Tòa nhà Phú Điền, Số 83A Lý Thường Kiệt - Hoàn Kiếm - Hà Nội
maisonjsc.com
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Vị trí Ha Noi - Customer Experience Compliance Specialist do công ty Công Ty Cổ Phần Maison Retail Management International - Hà Nội tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương 15 - 18 triệu VNĐ, tìm thêm việc làm về Ha Noi - Customer Experience Compliance Specialist hoặc công ty Công Ty Cổ Phần Maison Retail Management International - Hà Nội ở các link phía trên
Giới thiệu công ty
Công Ty Cổ Phần Maison Retail Management International - Hà Nội
Tầng 3 - Tòa nhà Phú Điền, Số 83A Lý Thường Kiệt - Hoàn Kiếm - Hà Nội
maisonjsc.com