[Hải Phòng] Trưởng quầy Thu ngân (Cashier Division Leader)

Mô tả Công việc
1. Customer Services
- Always train and remind subordinates on enhancing customer service at Cashier counters.
- Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
- Follow Company's Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
2. Cashier activities
- Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
- Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
- Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
- Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
- Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
- Assist subordinates in difficult/complicated cases at Cashier counters.
3. Manpower management
- Plan Monthly Division's duty roster and manpower schedule.
- Ensure sufficient manpower during business in ad-hoc situations.
- Monitor Group Leader(s), General Staff's attendance and attire.
- Approve duty roster, shift plan raised by Group Leader(s).
- Be responsible for Group Leader(s) and General Staff's performance.
- Take part in recruitment & selection activities for Division's staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
4. Rules and Regulations & Other tasks
- Follow all working procedures, the company's policies, rules and regulations.
- Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
- Opening & closing Store.
- Be on duty and act as Line Manager's roles when Line Manager's not present at work (i.e. is on leave or on business trip).
- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
JOB REQUIREMENTS
- University/ College degree
- At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader - Cashier in Supermarket/Shopping center
- Good communication skills
- Have a polite, tactful and friendly attitude
- Have good understanding of the needs of customers
- Teamwork skill: Actively promote team work
- Service orientation: customer service minded
- Leadership: Acting leadership by example
- Persuasion: Ability to persuade others in specific situations
- Computer literate: Word, Excel, Powerpoint
- Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations
BENEFIT
- Salary negotiation
- 13th salary bonus
- MBO bonus
- Monthly sales incentive
- Allowance: Gasoline/Attendance/Meal at Canteen
- Training programs
- Health care 24/7 (After probation)
- Staff party/Team Building/Trade Union
- Others