[HaNoi] Head of Operations Governance - Operations Division

JOB DESCRIPTION
Process and Operational Efficiency Management
Organize the review, update, and standardization of operational processes; coordinate with relevant departments/functions to ensure consistent and effective implementation.
Monitor operational efficiency across units within the Division; identify bottlenecks, analyze root causes, and propose solutions to improve processes and operating models.
Organize workforce productivity measurement and develop tools for performance management and operational effectiveness.
Provide guidance to units within the Division on developing SLAs, service quality indicators, and measurement methodologies.
Operational Risk and Compliance Monitoring
Organize and monitor compliance with processes, regulations, and operational risk controls across all activities of units within the Division.
Coordinate with relevant units to address operational errors and incidents, ensuring compliance with internal regulations and applicable laws.
Organize periodic compliance assessments and propose preventive measures to mitigate operational risks.
Operational Cost Management
Monitor, analyze, and control operating expenses of the Division; propose cost optimization solutions.
Participate in developing the annual operational budget and monitor execution against the approved budget.
Operational Transformation Projects
Participate in developing and implementing operational transformation programs, including digitalization, automation, and technology adoption to improve operational efficiency.
Monitor, coordinate, and report on the progress of projects related to operations governance.
People Management
Manage, assign tasks, supervise, evaluate, and make recommendations regarding employees within the scope of authority.
Provide training and professional guidance to employees.
Participate in recruitment activities and team building within the assigned scope of responsibility and authority.
Foster a professional, efficient, and collaborative working environment.
Other duties
Perform other duties as assigned.
JOB REQUIREMENTS
Bachelor's degree or higher in Economics, Finance, Banking, Quality Management, or other equivalent majors within the field of Economics.
English:
Level 2 - TOEFL 46-78 | IELTS 4.5-6.0 | TOEIC 605-780 or equivalent.
Proficient in Microsoft Word, Excel, and PowerPoint.
Experience
At least
8 years of professional experience in the Finance & Banking sector, specifically in Operations.
At least
3 years of management experience in Banking Operations.
Candidates with experience in operations governance, operational data and parameter management are preferred.
Knowledge
Strong understanding of banking organizational structures.
Strong knowledge of advanced operational management and project management tools.
In-depth knowledge of operational processes and activities; solid understanding of quality management, risk management, and financial management.
Good understanding of banking policies, regulations, laws, and related fields.
Skills and Competencies
General Competencies
Service Orientation
Digital Competency
Risk Management and Compliance
Leadership & Management Competencies
Driving Innovation and Creativity
Planning and Organizing
Building High-Performance Teams
Professional Competencies
Operational Implementation Management
Operational Performance Management
Operational Process Management and Improvement