[HCM] Tập Đoàn Camso - Michelin Tuyển Dụng Nhân Viên Customer Service Representative (CSR) Full-time 2025

COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Khác - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: Không có - Fanpage: Không có
Since its founding, Michelin has been driven by a passion for freedom of movement, a fundamental human right that has the power to transform lives. As a pioneer in engineered materials, we're creating the world's leading manufacturer of life-changing composites and experiences. Our company is uniquely positioned to make a meaningful difference in the world.
At Michelin, we believe that our people are our greatest asset and we're dedicated to empowering our employees to grow and develop through ongoing training, career development, and autonomy. This commitment to learning and development is at the heart of our culture, and it enables us to create a workplace that is both engaging and sustainable.
As we look to the future, Michelin is committed to innovating and making a positive impact on the world, through our 'All Sustainable' approach that balances People, Profit, and Planet.
Nhân viên Customer Service Representative (CSR) Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
1. Manage Order & delivery
•
Captures, records and commits customer orders according to customer needs,
agreement and defined service level
•
Proposes product alternatives in case of phase-out or shortage
•
If relevant, optimizes, plans and coordinates the delivery with customers and
partners
2. Monitor Execution
•
Handles customer orders portfolio and monitors execution
•
Liaise with the relevant partners to ensure on-time deliveries and service
commitment
•
Proactively alerts customer in case of any event, delay or failure regarding
the service commitment and engages in the search for a solution to the customer
•
Informs and follows up with customers
3. Manage Request
•
Captures customer's requests & claims
•
Analyses and provides issue resolution or appropriate answer
•
Contacts, follows up and closes the loop with customer
•
Performs basic root cause analysis and implements corrective actions to
eliminate reoccurrences.
•
Shares recurring problems with the relevant internal partner(s) in order to
find solutions
4. Support sales
•
Seizes opportunity to up-sell and cross-sell in response to Customer orders,
requests and portfolio management
5. Apply and improve work methods
•
Applies standards and procedures (including internal control rules &
embargo ....).
•
Contributes to continuous improvement to enhance work methods and customer
satisfaction
6.
Other tasks assigned by Manager upon business needs
REQUIREMENTS
Candidate must have
Bachelor Degree in Logistics/ Foreign trade/ Business Administration or
related fields
At least 02 years of
professional experience in customer service or related services in MNC
Possess effective
communication skills (written and verbal). Proficiency English in written & speaking
Advanced skill in
excel, access, SAP, Power BI
Detail oriented,
precise and data driven and good at analysis skill
Well-organized and initiatives
Customer focus and
serviced - mind oriented
Good level of solving
problem
Teamwork & collaboration
BENEFITS
Monthly gross base salary (13 months)
Other benefits alignment to group policy.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/5/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW