[HN] Công Ty TEKNOWLEDGE Tuyển Dụng Kỹ Sư Technical Support, Quản Lý Relationship (Customer Service) Chinese Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: IT (Lập trình, Công nghệ thông tin, Internet, ...) - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info]
At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress-in a place where people lead and tech empowers.
You'll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.
Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development-ensuring you stay ahead in an ever-evolving world.
Why You'll Enjoy It Here:
Be Part of Something Big - A growing company where your contributions matter.
Make an Immediate Impact - Support groundbreaking technologies with real-world results.
Work on Cutting-Edge Tech - AI, cybersecurity, and next-gen digital solutions.
Thrive in an Inclusive Team - A culture built on trust, collaboration, and respect.
We Care - Integrity, empathy, and purpose guide every decision.
We're looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
We Are TeKnowledge. Where People Lead and Tech Empowers.
Relationship Manager (Customer Service) Chinese
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng; Từ 20 Triệu VNĐ trở lên / Tháng
JOB DESCRIPTION
The Recovery Team delivers world-class management of critical escalations for non-premier customers, quickly solving issues that affect business. You'll earn our customers' and partners' trust to positively represent our clients and exceed customer expectations as you coordinate and communicate with them throughout resolution of the issue. This team embraces a growth mindset that encourages you to lean in and learn what matters most to our customers and make decisions that put the customer first.
This role will:
Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience.
Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer's business and use appropriate conflict resolution techniques as needed.
Collaborate with cross-functional teams to ensure timely and accurate issue resolution.
Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
REQUIREMENTS
Recovery is a good fit for you if:
You're familiar with Microsoft products, programs, and services.
You have customer service experience and a desire to learn new technical skills.
You have strong negotiation and problem-solving skills.
You're good at developing and maintaining positive working relationships.
You're an excellent multi-tasker with great organizational skills.
You're proficient in both written and spoken English & Chinese.
In this role:
Got some experience in customer service, customer support, or technical support preferred.
Proficiency in both written and spoken English and Chinese.
BENEFITS
Benefit:
Salary range: 15M - 25M VND
Insurance full salary, plus additional health insurance
Meal Allowance
Welfare benefits
Annual performance bonus
IT free course
Regular health check-ups
Work hours: 7:00 - 15:00, 10:30 - 19:30. Monday-friday
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/5/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Technical Support Engineer
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Lập trình - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng; Từ 20 Triệu VNĐ trở lên / Tháng
JOB DESCRIPTION
Role Overview
The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration/automation. First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing. To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
Responsibilities
This role will:
Communicate with end users/ system administrators/ solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Mentor junior support engineers as needed or requested by management.
REQUIREMENTS
Dynamics is a good fit for you if:
You're familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
You're proficient in both written and oral English.
You're creative, adaptable and have strong problem-solving skills.
You're customer-obsessed, take the initiative and exceed expectations.
You're a fast learner interested in understanding our products.
You're proficient in both written and oral English.
In this role:
Technical and customer support experience are required.
Certifications relevant to the product are helpful.
BENEFITS
Salary range: 13M - 25M VND/month
Insurance full salary, plus additional health insurance
Meal Allowance
Welfare benefits
Annual performance bonus
IT free course
Regular health check-ups
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/5/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW