Mô tả công việc
We are looking for fluent Japanese-speaking Technical Support Engineers to join our team supporting MS Dynamics 365 customers. This role is ideal for individuals passionate about technology, problem-solving, and providing excellent customer service.
Communicate with customers to understand technical issues.
Ensure customers stay informed as to the status/solution of their issue.
Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolve or escalate multiple and varied customer issues. Document technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred, N3 acceptable with strong speaking skills)
Can understand English technical document, and have basic English conversation skills
Customer service mindset
Interested in the IT field
Quyền lợi
Salary Range: 22,000,000 - 28,000,000 VND gross (open to negotiate)
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 07:00 đến 16:00)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam, Bình Thạnh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 21/12/2025
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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