HR BUSINESS PARTNER MANAGER

Title: HR Business Partner Manager
Department: Human Resources (Back Office)
Company: THN Network
Level: Manager
Report to: CEO
Employment Type: Full-time
Location: PTS Saigon Building, 118 Huynh Tan Phat, Tan Thuan Tay Ward, Ho Chi Minh City
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (lunch break from 12:00 PM - 1:30 PM)
About THN NetworkTHN Network is a new-generation Social Commerce agency that partners with brands to drive sustainable business growth through Influencer Marketing, Livestream Commerce, and Affiliate Marketing.
Backed by a diverse network of creators and an experienced team, THN helps brands transform influence into measurable business results through campaigns that combine strategic thinking, data-driven insights, and creative execution. We believe that authentic connections between brands and creators are the foundation for creating long-term value for both businesses and the communities they serve.
Role Summary The HR Business Partner Manager is the strategic people partner to the CEO and the Heads of THN's business units (TikTok Shop, Shopee Live, Agency, and Back Office). You own talent acquisition, organization design, performance and talent management, learning and development, employee relations, and culture for a fast-growing team of 50-100+ people, and you turn business targets into concrete people plans.
Scope note: This role does not handle Payroll or Compensation & Benefits (C&B) administration - salary calculation, Social/Health/Unemployment Insurance (SHUI), Personal Income Tax (PIT), and benefits processing remain with the C&B / Finance team. The HR Business Partner Manager only provides inputs to that team on salary bands, offers, and promotion decisions.
Key Responsibilities1. Strategic HR Partnership & Organization Design
Act as the trusted HR partner to the CEO and Department Heads (MCN, Livestream Operations, Agency, Content, Back Office), translating business objectives into headcount plans, org structures, and role definitions.
Own and maintain the company career ladder (Intern - Executive - Senior - Supervisor - Lead - Manager) across the six core functions: Top Creator Management, Assortment Planning, Livestream Operations, Livestream Productions, Content Creator, and Key Account Management.
Build the half-yearly recruitment forecast by department (e.g., H2.2026) and track hiring progress, time-to-hire, and cost-per-hire against plan.
2. Talent Acquisition Leadership
Lead the end-to-end recruitment strategy for all open positions on TikTok Shop and Shopee Live teams as well as Back Office roles; prioritize critical hires with management.
Manage and coach the HR Generalist / recruiters; standardize the hiring process (job descriptions, interview scorecards, offer approval flow, onboarding).
Develop sourcing channels (LinkedIn, Facebook groups, referrals, universities, the creator/MCN network) and drive Employer Branding together with Corporate Marketing.
Build and maintain a talent pool for peak campaign seasons (Mega Sales 9.9, 10.10, 11.11, 12.12) and for high-turnover roles such as Livestream Hosts and Operators.
3. Performance & Talent Management
Run the twice-a-year performance review cycle: goal-setting/KPI frameworks with Department Heads, calibration sessions, and follow-up action plans.
Define promotion criteria for each level of the career ladder and coordinate promotion decisions with management and the C&B team.
Identify high-potential talent and build succession plans for key roles (Creator Manager, Livestream Operations Lead, Project Lead, etc.).
Coach managers on giving feedback, handling underperformance, and managing people issues.
4. Learning & Development
Design the onboarding program for new hires and interns so that they become productive quickly.
Build the training roadmap for each function (e.g., livestream operations, creator management, leadership for first-time managers) and manage internal/external trainers.
Measure training effectiveness and link it to performance and retention results.
5. Employee Relations, Engagement & Culture
Act as the escalation point for employee relations: grievances, conflicts, disciplinary cases, and terminations, in full compliance with the Vietnam Labor Code.
Run engagement surveys and exit interviews; turn insights into retention plans for critical teams.
Lead culture and engagement programs (team building, recognition, internal communication) with the HR Generalist and Corporate Communication team.
6. HR Policies, Processes & Analytics
Design and upgrade HR policies and processes: recruitment, probation, promotion, performance management, leave, code of conduct, and internal regulations (excluding payroll and C&B policies).
Keep HR data on Lark/Google Workspace accurate and build the monthly HR dashboard for the CEO: headcount, attrition, time-to-hire, hiring funnel, and engagement metrics.
Coordinate with the C&B / Finance team to make sure hiring, promotion, and offboarding decisions are executed correctly in payroll and insurance - without directly processing them.
Candidate Requirements
At least 06 years of experience in Human Resources, including 02-03 years as an HR Business Partner, HR Manager, or Head of People in a fast-growing company.
Candidates from Agency, MCN, E-commerce/Social Commerce, Media, or Tech start-up environments (50-200 headcount) are strongly preferred.
Proven track record in high-volume recruitment and building teams from scratch; experience hiring for operations-heavy roles (livestream, sales, creative) is an advantage.
Solid knowledge of the Vietnam Labor Code, employee relations, performance management, and organization design.
Strong business acumen: able to understand livestream commerce and MCN operations and to translate business needs into people solutions.
Experience managing a small HR team (02-04 people) and coaching first-time managers.
Data-driven mindset; comfortable with HR analytics and tools such as Google Sheets, Lark, and applicant tracking systems.
Excellent communication, influencing, coaching, and conflict-resolution skills; able to work with senior leaders and international partners.
Professional working proficiency in English (writing JDs, policies, and working with international brands/partners).
Proactive, structured, and highly trustworthy; comfortable handling confidential information in a fast-paced environment.
What We Offer
Competitive compensation package with performance reviews conducted twice a year based on individual capabilities and results.
Performance-based bonuses tied to both company performance and individual achievements.
Full provision of equipment and tools required for work.
Full statutory benefits, including Social Insurance, Health Insurance, and Unemployment Insurance, along with 12 annual leave days and additional company welfare programs.
Opportunity to work closely with leading Creators, KOLs/KOCs, and top brands in the Social Commerce industry.
A young, open, and collaborative work environment that encourages innovation, continuous learning, and personal growth.
The opportunity to propose ideas, experiment with new solutions, and make a direct impact on both team development and business growth.
Flexible check-in policy, along with employee engagement activities and evolving wellness and benefits programs throughout the year.
Ready to grow with THN Network? Send us your CV - we'd love the opportunity to get to know you and explore how we can build great things together.