Intern IT Helpdesk Officer (English)

Top 3 reasons to join us
Dynamic and international working environment
Hybrid working model and good work-life balance
Attractive salary and benefits
Job description
About Us
At Topicus, we believe IT should serve society. From healthcare and education to finance, our solutions empower millions of people daily by turning complex challenges into user-friendly platforms. We don't just build software; we increase self-reliance and reduce vulnerability for citizens worldwide.
With a team of over 1,500+ "Topicans" across Southeast Asia (Vietnam & Thailand) and Europe (the Netherlands, Romania, Portugal, and Iceland), we are constantly expanding our horizons. Our ambition reaches far beyond Europe, driven by a shared mission to make a meaningful difference.
About the Role
We are looking for an Intern IT Support Officer to support employees with workstation-related needs and ensure IT equipment is properly prepared, maintained, and tracked throughout its lifecycle. The role supports onboarding activities, provides first-line hardware support, coordinates repairs and replacements with vendors, and maintains accurate asset records for laptops, monitors, and other workplace technology.
Key Responsibilities
Support employee onboarding by coordinating account requests and preparing IT equipment.
Configure and prepare laptops and peripherals for new employees.
Provide first-line support for laptop and workstation issues, including performance, battery, and hardware-related problems.
Perform basic hardware maintenance and upgrades.
Coordinate repairs, warranty claims, and replacements with external vendors.
Research and recommend workstation hardware specifications.
Maintain accurate records of IT assets and manage equipment handovers and returns.
Support hardware inventory management and lifecycle tracking.
Your skills and experience
Final-year student or fresh graduate up to 1 year of experience in IT Support role.
Basic knowledge of computer hardware and troubleshooting.
Good command of English, especially verbal.
Strong organizational and administrative skills.
Attention to detail in asset management and documentation.
Customer-focused approach with strong interpersonal and communication skills.
Ability to coordinate effectively with employees, vendors, and internal stakeholders.
Why you'll love working here
Internship and parking allowance.
Mentorship from experienced mentors.
Work in a professional, active, international and dynamic environment.
A fun, collaborative, and fast-paced work culture.
Fully stocked pantry with coffee and snacks.
Supportive and diverse work environment that promotes continuous learning.
Regular gatherings (happy hours, dinners, social events, etc.).
Devices will be provided while working at the company (Laptop, etc.).
Opportunity to become a full-time employee with attractive benefits.
Join our team as an Intern IT Support Officer at Topicus Vietnam!