IT Helpdesk Intern

Job Overview:
As an IT Helpdesk Intern, you will work under the guidance of the IT Manager to support day-to-day IT operations. This internship is ideal for students or recent graduates who are passionate about IT and eager to gain real-world experience in a professional educational environment. You will assist in providing first-tier technical support, troubleshooting hardware/software issues, managing IT assets, and supporting ongoing IT initiatives across the school.
KEY RESPONSIBILITIES:
Support & Operations:
• Provide technical support to students and staff for hardware and software issues.
• Assist in troubleshooting classroom technology, including computers, projectors, and interactive whiteboards.
• Assist in training staff and students on the use of technology tools and resources.
• Support the setup and configuration of new devices and technology.
• Participate in IT projects and initiatives as needed.
• Other tasks assigned by line manager.
IT Equipment & Maintenance:
• Assist in installing and maintaining hardware (laptops, iPads, printers, etc.).
• Participate in setting up devices using standard IT images/configurations.
• Perform basic maintenance checks and report issues to the IT team.
• Support preparations and on-site IT support for school events.
Documentation & Reporting:
• Help update user guides, SOPs, and internal documentation.
• Maintain accurate records of support activities and asset movements.
• Report unresolved issues or serious concerns to the Line Manager.