IT Helpdesk Tiếng Trung

Education & Experience: College degree or higher in Computer Science, Information Technology, or related disciplines. Minimum of 2 years of hands-on experience in IT Desktop Support, Helpdesk, or IT Operations.
Hardware Capability: In-depth knowledge of internal hardware components and operational mechanics of PCs, laptops, printers, AV conference displays, and network peripherals. Ability to independently diagnose faults, replace parts, and repair equipment.
Operating Systems: Proficient in OS deployment, troubleshooting, and daily maintenance across Windows, macOS, and Linux environments. Solid foundational knowledge of LAN/WAN architectures, server hardware, and office peripherals.
Software Applications: High proficiency in deploying and resolving errors with mainstream productivity suites (Microsoft 365, Office, communication tools).
Network Infrastructure: Solid understanding of core networking protocols (TCP/IP, DHCP, DNS, VPN). Practical experience in access-layer switch maintenance, network cable termination, and desktop connection troubleshooting.
Server Room & Facilities: Capable of carrying out daily data center / server room inspections and handling common issues with access control, rack servers, network switches, and UPS systems.
Language Skills:
English: Working proficiency; able to communicate clearly and effectively in both written and spoken business English.
Chinese: Proficiency in Chinese (preferred/advantageous); capable of coordinating and interfacing smoothly with the IT engineering team at corporate headquarters.
Preferred Qualifications:
Certifications: Holding network credentials such as CCNA, HCIA, or equivalent.
Industry Experience: Prior IT operations experience in automotive, manufacturing, or smart hardware industries.
Work Background: Prior experience delivering on-site IT support within foreign direct investment (FDI) enterprises in Vietnam.