IT Manager

Job Summary
The IT Manager is responsible for maintaining, monitoring, and supporting the firm's IT infrastructure, ensuring reliability, security, compliance, and smooth day-to-day operations. This role combines system administration, cybersecurity oversight, infrastructure management, vendor coordination, compliance support, and end-user support.
Key Responsibilities
1. System Administration & Infrastructure Management
• Manage and maintain IT systems, including:
- Servers and virtual environments
- Network equipment and connectivity
- Computer workstations
- Access control systems (door entry)
- PABX/telephone systems
- Audio-visual systems for meeting rooms
• Administer Microsoft 365, including licensing and email systems
• Perform system patching and updates as required
• Monitor IT security developments and relevant industry alerts
• Manage critical system alerts and respond as needed
• Maintain secure configuration and access controls across systems and applications
• Support implementation and maintenance of cybersecurity measures and best practices
• Coordinate with external vendors and service providers for specialised technical support and infrastructure-related projects
2. System Monitoring
• Monitor performance, availability, and security of:
- Server infrastructure
- Network equipment and firewall systems
- Endpoint devices and endpoint security tools
- Microsoft 365 environment
• Respond to incidents and alerts promptly
• Assist with monitoring logs, antivirus, endpoint protection, and other security tools for unusual activity or potential threats
• Coordinate escalation and remediation of technical and cybersecurity incidents where required
3. Backup & Disaster Recovery
• Execute and verify data backups
• Ensure successful completion of backup processes
• Manage data replication (including Worldox systems) to ensure redundancy
• Maintain server replication (e.g., Active Directory and Affinity systems) for high availability
• Support disaster recovery readiness
• Participate in disaster recovery and business continuity testing exercises
4. Vendor & Supplier Liaison
• Liaise with external IT suppliers and service providers on IT-related issues and projects
• Coordinate and follow up on:
- Penetration testing and security assessments
- Firewall configuration, maintenance, and troubleshooting
- Email account management, including secure wiping, deactivation, and access control
- Other technical issues requiring third-party support
• Track and ensure timely resolution of issues
• Maintain clear communication and basic documentation of supplier interactions
• Coordinate with cybersecurity vendors and external consultants where required
5. End-User & Operational Support
• Create relevant accounts and give access to new employees
• Support and troubleshoot online meetings and setups
• Provide technical support to end users across the firm and respond to ad hoc IT requests from lawyers and other staff
• Assist with new IT-related projects and other IT-related tasks as required
• Support secure onboarding and offboarding of employees, including account provisioning and deactivation
6. Cybersecurity
• Support the firm's cybersecurity and information security initiatives
• Assist with implementation and maintenance of cybersecurity controls and security best practices across the firm's systems and applications
• Monitor security alerts, antivirus, endpoint protection, and other security tools for unusual activity or potential threats
• Coordinate with external vendors and consultants in relation to cybersecurity assessments, penetration testing, remediation activities, and other security-related matters
• Assist in responding to cybersecurity incidents and coordinating remediation activities where required
• Support implementation and maintenance of policies and procedures relating to cybersecurity, acceptable use, access control, and data protection
• Assist in managing user access reviews and secure onboarding/offboarding processes
• Support cybersecurity awareness initiatives and staff training activities
• Monitor relevant cybersecurity developments, vulnerabilities, and industry alerts and escalate risks where appropriate
7. ISO 27001 & Compliance
• Support implementation, maintenance, and continuous improvement of the firm's ISO 27001 information security management framework
• Assist with drafting, reviewing, implementing, and maintaining IT, information security, and compliance-related policies, procedures, standards, and documentation
• Maintain IT-related records and documentation required for ISO 27001 compliance and audit purposes
• Support internal audits, risk assessments, control reviews, and compliance monitoring activities
• Coordinate with external consultants, auditors, and relevant vendors in relation to ISO 27001 and compliance matters
• Assist with tracking remediation actions, compliance tasks, and documentation updates
• Recommend practical improvements to IT governance, operational procedures, and information security controls in line with ISO 27001 requirements and industry best practices
8. AI Systems & Legal Technology Implementation
• Support the evaluation, implementation, configuration, and maintenance of approved AI tools, legal technology platforms, and other software applications used by the firm
• Assist with rollout, adoption, and day-to-day support of AI-enabled solutions and productivity tools across the firm
• Coordinate with vendors and internal stakeholders regarding implementation, integration, troubleshooting, upgrades, and user support for AI and legal technology systems
• Support implementation and maintenance of firm policies, procedures, and governance measures relating to AI usage
• Monitor and help manage risks relating to AI usage, including cybersecurity, confidentiality, data protection, and compliance considerations
• Assist with testing and evaluating new technologies and software solutions to improve operational efficiency and legal service delivery
• Provide user support and basic guidance on approved AI tools and applications
• Maintain documentation relating to AI systems, configurations, processes, and user guidance materials
• Support training initiatives and user awareness relating to approved AI technologies and systems
9. Additional Duties
• Perform other duties as assigned by the Managing Partner or the Operations Manager.