IT Senior Manager

IT Senior Manager will lead the technology function as a strategic business partner, enabling the company's transformation agenda through reliable IT operations, modern business applications, automation, data-driven decision making, and disciplined project delivery.
The role is accountable for moving IT from an infrastructure-led support function to a proactive enabler of business growth, productivity, control, and scalability across Vietnam operations. The incumbent will, translate business needs into practical technology solutions, and ensure end-to-end ownership of IT projects from problem definition to adoption and measurable business impact.
KEY RESPONSIBILITIES
1. IT Strategy and Transformation Roadmap
• Develop and execute a 2-3 year IT and digital transformation roadmap aligned with business priorities, Finance objectives, operational efficiency, controls, and growth plans.
• Proactive business partnering by identifying opportunities for automation, simplification, standardization, and better data visibility.
2. Business Partnership
• Work closely with Sales, Supply Chain, Finance, Marketing, HR, Legal, and Operations to understand business pain points and convert them into clear technology requirements and deliverables.
• Constructively challenge business requests, clarify root causes, evaluate alternatives, and recommend fit-for-purpose with end-to-end execution.
3. Business Applications and Systems Modernization
• Own the performance, enhancement, integration, and adoption of core business applications including ERP, DMS, sales force systems, reporting tools, workflow platforms, and other local applications.
• Reduce dependency on manual workarounds and legacy tools by introducing scalable, secure, and user-friendly solutions.
4. Automation and Process Improvement
• Build and maintain a prioritized automation pipeline across repetitive, manual, control-sensitive, and productivity-heavy processes.
• Drive measurable improvements in cycle time, accuracy, visibility, and user productivity through workflow automation, reporting dashboards, low-code tools, AI-enabled solutions, and process redesign where appropriate.
5. Project Ownership and Delivery Governance
• Take end-to-end accountability for IT projects, from business case and solution design to implementation, change management, user training, adoption, and post-go-live benefit tracking.
• Establish disciplined project governance, including clear owners, milestones, risks, dependencies, escalation paths, budgets, and success measures.
6. IT Infrastructure, Service Delivery, and Reliability
• Ensure stable, secure, and cost-effective IT infrastructure across offices, plants, warehouses, distributors, and field users, including network, devices, collaboration tools, backups, and service desk support.
• Improve service management through defined SLAs, ticket analytics, root-cause analysis, preventive actions, and user satisfaction measurement.
7. Data, Reporting, and Decision Support
• Strengthen data quality, master data discipline, reporting governance, and integration across systems to enable faster and more reliable business decisions.
• Partner with Finance and business teams to deliver dashboards and analytics that improve visibility on sales, inventory, profitability, costs, controls, and operational KPIs.
8. Cybersecurity, Risk, and Compliance
• Maintain effective IT controls, access management, data protection, backup, disaster recovery, cybersecurity awareness, and compliance with corporate policies and local requirements.
• Proactively identify technology, data, vendor, and process risks and ensure timely mitigation with clear ownership.
9. Vendor, Budget, and Asset Management
• Manage IT OPEX, CAPEX, licenses, contracts, assets, procurement, and vendor performance with a focus on cost discipline and service quality.
• Evaluate vendors and technology partners objectively based on capability, scalability, support quality, security, total cost of ownership, and business value.
10. Team Capability Building and Culture Change
• Upgrade the IT team's capability through support to business applications, automation, analytics, project management, and business partnering.
• Coach & Develop the team with new age solutions, ownership mindset, problem-solving, and stakeholder engagement.